911 Public Safety Dispatcher - Life-Saving Frontline

Brevard County Sheriff's Office; Florida; On-site; USD 59,000 - 63,000; Full time

Benefits offered by this job

Vacation accrual 96 hours/year

Sick time accrual 96 hours/year

11 paid holidays/year

Medical/Prescription insurance

Florida Retirement System

Job summary

The Brevard County Sheriff’s Office is seeking a Public Safety Telecommunicator to serve as the critical link between the public and emergency services. You will triage calls, provide guidance in life‑threatening situations, and coordinate first responders across multiple platforms.

Applicants must hold Florida Public Safety Telecommunicator certification, meet experience and testing requirements, and be able to work 12‑hour shifts.

Qualifications

• Must have a current Public Safety Telecommunicator Certification in the State of Florida.
• Requires one year of work experience as a Public Safety Telecommunicator.
• Requires a high school diploma or equivalent.
• Requires a valid Florida Driver’s License.
• Must pass a typing test of 45 wpm and successfully complete the CritiCall Pre-Employment test.
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment).

Responsibilities

• Utilizes training and policies to prioritize emergency and non-emergency calls.
• Screens caller information and analyzes data to determine incident nature and required resources.
• Interprets location data and maps to verify caller location.
• Provides pre-arrival instructions and de-escalation during life or death situations.
• Documents information using multiple computer systems.
• Coordinates with surrounding agencies to dispatch first responders.
• Dispatches field personnel and manages radio traffic, notifying and coordinating with agencies.

Education

Public Safety Telecommunicator Certification (Florida)

High school diploma or equivalent

Florida Driver’s License

CritiCall Pre-Employment test

Job description

The Brevard County Sheriff’s Office is seeking a Public Safety Telecommunicator to serve as the critical link between the public and emergency services. You will triage calls, provide guidance in life‑threatening situations, and coordinate first responders across multiple platforms.

Applicants must hold Florida Public Safety Telecommunicator certification, meet experience and testing requirements, and be able to work 12‑hour shifts.