Public Safety Telecommunicator (CERTIFIED) *$5,000 HIRING BONUS!

Brevard County Sheriff's Office; Florida; On-site; USD 59,000 - 63,000; Full time

Benefits offered by this job

Vacation accrual 96 hours/year

Sick time accrual 96 hours/year

11 paid holidays/year

Medical/Prescription insurance

Florida Retirement System

Job summary

The Brevard County Sheriff’s Office is seeking a Public Safety Telecommunicator to serve as the critical link between the public and emergency services. You will triage calls, provide guidance in life‑threatening situations, and coordinate first responders across multiple platforms.

Applicants must hold Florida Public Safety Telecommunicator certification, meet experience and testing requirements, and be able to work 12‑hour shifts.

Qualifications

• Must have a current Public Safety Telecommunicator Certification in the State of Florida.
• Requires one year of work experience as a Public Safety Telecommunicator.
• Requires a high school diploma or equivalent.
• Requires a valid Florida Driver’s License.
• Must pass a typing test of 45 wpm and successfully complete the CritiCall Pre-Employment test.
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment).

Responsibilities

• Utilizes training and policies to prioritize emergency and non-emergency calls.
• Screens caller information and analyzes data to determine incident nature and required resources.
• Interprets location data and maps to verify caller location.
• Provides pre-arrival instructions and de-escalation during life or death situations.
• Documents information using multiple computer systems.
• Coordinates with surrounding agencies to dispatch first responders.
• Dispatches field personnel and manages radio traffic, notifying and coordinating with agencies.

Education

Public Safety Telecommunicator Certification (Florida)

High school diploma or equivalent

Florida Driver’s License

CritiCall Pre-Employment test

Job description

Job Description

This critical role serves as the vital communications link between the public needing help and emergency services response. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including law enforcement, fire rescue and/or medical services. Using training and procedures, employees will triage requests for service, providing guidance and assistance to the public in life and death situations. Additionally, they will coordinate the response of appropriate first responders and/or additional agencies through radio communications to high-risk and high-stress situations, with the objective of keeping all involved safe.

This position qualifies for a one-time hiring bonus of $5,000, which is contingent upon a three-year employment commitment with the Brevard County Sheriff's Office in the position of Public Safety Telecommunicator (PST). The advertised pay rate and hiring bonus applies to applicants who are already certified Public Safety Telecommunicators and are fully trained and proficient in both fire EMD, EFD and law enforcement dispatch operations. Applicants who are certified but proficient in only one discipline are eligible to receive a $2,500 hiring bonus and a lower starting pay rate until successful completion of cross-training in both dispatch areas. Applicants with 10 years of experience as a dual-disciplined PST qualify for the maximum pay of Step 7 ($29.33/hour).

Position Duties

The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety.
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location.
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations.
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors.
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders.
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system. Responsible for communicating pertinent details to field first responders, coordinating responses with surrounding agencies, making appropriate notifications and monitoring and acknowledging radio channel(s).
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data.
• Ability to remain calm, vigilant and able to adjust to rapidly changing situations.

Minimum Qualifications

• Must have a current Public Safety Telecommunicator Certification in the State of Florida.
• Requires one year of work experience as a Public Safety Telecommunicator.
• Requires a high school diploma or equivalent.
• Requires a valid Florida Driver’s License.
• Must pass a typing test of 45 wpm and successfully complete the CritiCall Pre-Employment test administered by the Brevard County Sheriff’s Office.
• Dependable, self-motivated and team-oriented with a desire to provide service to the community.
• Employees must obtain CIJS Basic Certification within six months of hire (and maintained for duration of employment).

Additional Information

• Work is performed in an emergency communications center and work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions. Must be able to cope in a safe manner with stressful situations.
• Work is completed in twelve hour shifts; 7:00 am – 7:00 pm, 7:00 pm – 7:00 am, 8:00 am - 8:00 pm or 8:00 pm – 8:00 am, with every other weekend off; subjected to extended workdays and hours to meet operational needs in the event of an emergency or natural disaster.
• Employees must be able to work either shift, including weekends and holidays.
• Employees are subject to mandatory scheduled and unscheduled overtime.

I understand, applicants hired by BCSO into the position of 911 Public Safety Telecommunicator (PST) Dispatcher must agree to remain employed with BCSO for a period of no less than three years from their date of hire. Employees who separate employment, voluntary or involuntary, before the three-year period expires are required to immediately reimburse BCSO for the hiring bonus (if applicable) and background fees.

Employment is contingent upon successful completion of a comprehensive background investigation, which includes a polygraph, psychological examination and criminal history review. Candidates must also pass a pre-employment drug screening. While employed, individuals will be subject to return-to-duty and post-accident drug screening.

The Brevard County Sheriff's Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Job applicants and current employees are invited to discuss accommodations.

Permanent Full-time Employees Receive The Following Benefits

• 96 hours of vacation accrual per year (Increases based on years of service)
• 96 hours of sick time accrual per year (unlimited carryover)
• 11 paid holidays per year
• 60 hours of personal leave per year
• Medical/Prescription insurance
• Basic Life and AD&D insurance
• Mental Health - Employee Assistance plan
• Dental/Vision/Dependent Health Insurance available at Group Rates
• Participation in the Florida Retirement System
• Optional Deferred Compensation Program (employee contribution)
• Tuition reimbursement
• Up to $140.00/month educational incentive pay
• Up to $120.00/month career/advanced training course incentive (sworn only)
• Workout facilities
• Uniforms and Leather (dependent on position)
• Weapon (dependent on position)
• $300.00/year boot allowance (dependent on position)

01. Are you currently certified as a Public Safety Telecommunicator with the Florida Department of Health?

• Yes
• No

02. If extended a job offer, this position requires the ability to work a 12 hour shift. Employees must be able to work any shift: 7:00 am – 7:00 pm, 7:00 pm – 7:00 am, 8:00 am - 8:00 pm or 8:00 pm – 8:00 am. It will include every other Friday, Saturday and Sunday off. Are you available to work these shifts?

• Yes
• No

03. The permanent schedule for this position requires the ability to work holidays, during natural disasters and times of crisis, and mandatory or unscheduled overtime. Are you available to work this schedule?

• Yes
• No
• Required Question