911 Operator II - YCSO (Prescott)

Yavapai County; Prescott (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Yavapai County Sheriff’s Office is seeking a dispatcher to receive, transmit, and monitor radio communications and operate CAD/telephone systems to dispatch equipment and personnel for incidents.

Responsibilities include prioritizing calls, tracking unit status, and assisting public inquiries. Candidates need a high school diploma, six months of relevant experience, and a valid Arizona driver’s license. Background checks and a six‑month probation are required.

Qualifications

• High school diploma or equivalent.
• Minimum six months of relevant experience.
• Must possess a valid Arizona driver’s license.
• Background investigation including polygraph, psychological, and physical fitness test.
• Minimum six month probation period.

Responsibilities

• Answer phones and emergency calls, dispatch units.
• Enter and prioritize calls in CAD, track unit status.
• Coordinate emergency personnel during incidents and events.
• Provide information to the public and maintain records.
• Attend trainings as required.

Skills

Emergency communications

Sound judgment

Effective communication

Relationship building

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Job description

Under general supervision, receives, transmits, and monitors radio communications to and from fixed or mobile transmitters and operates a telephone exchange and teletype equipment for dispatching proper equipment and personnel to expedite work operations.

• Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance. Documents pertinent information into the Computer Aided Dispatch System. Determines proper personnel response and dispatches units.
• Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units.
• Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses.
• Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents.
• Perform records inquiries (e.g., registration, drivers’ license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems.
• Provides general information to the public.
• Attends meetings and trainings as per departmental requirements.
• Performs other job-related duties as assigned.

Education

High school diploma or equivalent.

Experience

A minimum of six (6) months of relevant experience.

Additional Requirements

Must possess a valid Arizona driver’s license.

All persons applying for employment with the Sheriff’s Office shall be required to meet the following general qualifications: integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy.

All persons will be required to complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test.

All persons must successfully complete a minimum six (6) month probation period.

Required Knowledge, Skills, and Abilities

• Applicable emergency communication technologies.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in

• Emergency communications.
• Exercising good judgment, applying logical thinking, and making sound decisions to accomplish tasks.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to

• Prioritize tasks and address the most critical and pressing demands first.
• Work under extreme pressure, exercise good judgement, and make sound decisions during emergency situations.
• Maintain manual and automated records while handling emergency situations.
• Work rotating shifts, which includes weekends and holidays.
• Observe or monitor objects, data, and/or behavior to determine compliance with prescribed operating or safety standards.
• Use graphic visual aids, blueprints, schematics, or layouts.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion.
• Act with courtesy, tact, and diplomacy.

Work Environment

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements

Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information

FLSA: Non-Exempt

Grade: 7

Classification: Classified

Safety Sensitive: Yes