AIRPORT INFORMATION OPERATOR II (DELEGATED) - OAHU

State of Hawaiʻi; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Paid Holidays

Vacation Leave

Sick Leave

Health Insurance

Retirement Plan

Island Flex

Travel Expenses

Service Awards

Training & Education

Job summary

State of Hawaii is seeking an Airport Information Operator II to manage Flight Information Display System operations, switchboard, and public address systems at Honolulu International Airport. The role requires handling routine information and coordinating with teams to ensure accurate communications across airport facilities.

The position involves rotating shifts, including evenings, weekends and holidays, with a strong emphasis on safety and rapid emergency response.

Qualifications

• Basic Education/Experience: 1/2 year of work experience with English grammar, reading and following instructions, or a high school diploma.
• General Experience: 1 year experience in speaking clearly and dealing with people.
• Specialized Experience: 1 year working with telephone switchboards, PA systems, or Flight Information Display System.
• Supervisory Aptitude: Potential for supervisory duties demonstrated through assignments or training.
• SIDA: Pre-employment fingerprint check and clearance within 10 years.
• Legal Authorization to Work: US work eligibility required.

Responsibilities

• Operate and supervise Flight Information Display System, telephone switchboard and PA system to relay current airport information.
• Monitor airport alarm systems and coordinate emergency notifications.
• Notify designated contacts during emergencies at Honolulu International Airport and related State facilities.

Skills

Speak clearly

Customer service

Education

High school diploma or equivalent

Job description

Recruitment Number DOT-AIR-2026-50

Airport Information Operator II

Salary: $3,471 - $4,388 per month (SR-10, Step C to I)

Shift Work: All applicants must be available to work rotating shifts, including evenings, weekends and holidays.

Duties Summary: The Airport Information Operator II supervises and participates in the operation of a Flight Information Display System (FIDS), telephone switchboard, public address system and other related equipment to provide and transmit current flight and other airport information; supervises and participates in monitoring an airport fire alarm system; supervises the notification of a designated contact personnel in response to emergencies occurring on Honolulu International Airport premises, State harbors and State highways on Oahu; and performs other related duties as assigned.

Minimum Qualification Requirements:

• To qualify, you must meet ALL of the following requirements:
• Basic Education/Experience Requirement: One-half (1/2) years of work experience which demonstrated knowledge of correct English grammar and usage; the ability to read, understand and apply written instructions; the ability to understand and apply oral instructions; and maintain logs. This requirement may also be met by possession of a high school diploma or equivalent.
• General Experience: One (1) year work experience which demonstrated that the applicant has the ability to speak clearly, and to deal effectively with people either in person or through telecommunications.
• Specialized Experience: One (1) year work experience in the operation of a telephone switchboard, public address system and/or a computer controlled Flight Information Display System.
• Supervisory Aptitude: Applicants for the Airport Information Operator II level must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g., by serving as a group or team leader; or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by the completion of training courses in supervision accompanied by application of supervisory skills in work assignments; and/or by favorable appraisals by a supervisor indicating the possession of supervisory potential.
• Security Identification Display Area (SIDA) - Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport, must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the Security Identification Display Area (SIDA) clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within 10 years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years.
• Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Equal Employment Opportunity: The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. The State of Hawaii is an Equal Opportunity Employer.

Your Job Benefits With The State Of Hawai'i

Notes: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

• Paid Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
• Paid Vacation: You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
• Paid Sick Leave: You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
• Other Leaves: Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
• Health Insurance: The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
• Group Life Insurance: The State provides a free life insurance policy for employees.
• Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
• Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
• Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
• Transportation Benefits: Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
• Deferred Compensation: The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
• Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
• Social Security: As an employer, the State also contributes to an employee's social security account.
• Promotions & Transfers: For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
• Training & Continuing Education: The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
• Travel Expenses: The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
• Incentive & Service Awards: The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
• Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.