911 Emergency Dispatcher — Steady, Life-Saving Coordination

Emergency Telecommunicator Services; Point Blank (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher in Pointblank, TX to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources according to agency procedures.

The role demands calm, clear communication and the ability to manage multiple systems. Shifts may include nights, weekends, holidays, and overtime based on the agency needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher in Pointblank, TX to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources according to agency procedures.

The role demands calm, clear communication and the ability to manage multiple systems. Shifts may include nights, weekends, holidays, and overtime based on the agency needs.