Public Safety Emergency Dispatcher (24/7)

Emergency Telecommunicator Services; Natrona Heights (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services in Natrona Heights, PA, is seeking trained operators to handle emergency and nonemergency calls, verify critical details, and coordinate rapid dispatch using CAD systems. The role emphasizes accuracy, calm communication, and strict confidentiality.

The position supports around-the-clock operations with potential overtime and shift variability, requiring strong listening, typing, and multitasking skills to ensure public safety outcomes.

Qualifications

• High school diploma or GED required; some agencies may require experience or certifications.
• Strong typing and data-entry skills with high accuracy.
• Ability to listen intently, communicate clearly, and organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident details into CAD systems and dispatch responders as needed.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits and maintain confidentiality.
• Keep accurate records and protect sensitive information.

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Radio/telephony equipment

Job description

Emergency Telecommunicator Services in Natrona Heights, PA, is seeking trained operators to handle emergency and nonemergency calls, verify critical details, and coordinate rapid dispatch using CAD systems. The role emphasizes accuracy, calm communication, and strict confidentiality.

The position supports around-the-clock operations with potential overtime and shift variability, requiring strong listening, typing, and multitasking skills to ensure public safety outcomes.