911 Emergency Dispatcher — Rapid Response & Coordination

911 Emergency Communications; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

911 Emergency Dispatchers connect people who need urgent help with responders in Travelers Rest, SC. You may receive emergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The job requires calm communication, careful attention, and the ability to document and relay accurate information while juggling multiple systems. A high school diploma is commonly required, with some agencies seeking experience or certifications.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Dispatchers connect people who need urgent help with responders in Travelers Rest, SC. You may receive emergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The job requires calm communication, careful attention, and the ability to document and relay accurate information while juggling multiple systems. A high school diploma is commonly required, with some agencies seeking experience or certifications.