911 Emergency Dispatcher — Fast-Paced Public Safety

County Emergency Communications; Goldens Bridge (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in York New Salem, PA is seeking an emergency dispatcher to handle calls, verify details, and coordinate responders. You will use CAD systems to log incidents and monitor radio communications, ensuring accurate information and rapid response.

This role requires strong typing, listening skills, and the ability to stay organized under pressure. Training and certification requirements vary by agency and may include background checks.

Qualifications

• This position commonly requires a high school diploma or equivalent.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Testing scores, experience, and training deadlines are defined by the hiring agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Tools

CAD / Computer-aided dispatch systems

Job description

County Emergency Communications in York New Salem, PA is seeking an emergency dispatcher to handle calls, verify details, and coordinate responders. You will use CAD systems to log incidents and monitor radio communications, ensuring accurate information and rapid response.

This role requires strong typing, listening skills, and the ability to stay organized under pressure. Training and certification requirements vary by agency and may include background checks.