Emergency Communication Specialist

GovernmentJobs.com — City of Montrose, CO; Colorado; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hiring bonus

Retention bonus

Job summary

The City of Montrose, via GovernmentJobs.com, is seeking an Emergency Communications Specialist to handle calls for public safety with efficiency and professionalism. In-office position at WestCO Dispatch,1140 N.

Grand Avenue, Montrose, CO, you will receive, process, relay, and dispatch critical information to responders. The job requires rapid decision-making, excellent typing (7,000 keystrokes/hr), empathetic citizen service, and the ability to work a 24/7 rotating schedule.

Qualifications

• Typing speed of 7,000 keystrokes per hour.
• Ability to communicate clearly with citizens and elicit information effectively.
• Capable of handling multiple tasks with accuracy under pressure.

Responsibilities

• Respond to emergency and non-emergency calls and relay information to responders.
• Maintain composure and provide clear guidance to callers during critical incidents.

Skills

Typing 7000 kph

Citizen communication

Multi-tasking

Calm under stress

24/7 shift work

Job description

This position is in-office at WestCO Dispatch, 1140 N. Grand Avenue, Montrose, CO

Hiring & Retention Bonus

This position is eligible for hiring and retention bonuses totaling $3,000.00 ($1,500.00 following completion of training and $1,500.00 paid out after the one (1) year anniversary date of hire.

Summary

An Emergency Communications Specialist (ECS) performs a variety of functions involved in receiving, processing, relaying, and dispatching calls for emergency and non-emergency public safety assistance via r

Qualifications

• Accurately type 7,000 keystrokes per hour.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Effectively communicate and elicit information from upset and irate callers.
• Establish priority of emergency situations.
• Perform multiple tasks simultaneously.
• Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.
• Work in an environment that requires rapid multi-processing.
• Adapt instantaneously to changes in call events.
• Work all shifts of a 24-hour per day period, a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.
• Remain subject to callback and holdover