911 Emergency Communications Dispatcher

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of San Antonio Police Department is seeking a Public Safety Dispatcher to handle 911 and non-emergency calls, text services, and assist residents in obtaining emergency services. Under general supervision, you will operate telephone equipment and computer terminals in the Police Department's Public Safety Communications Center.

The role requires shift work, including days, evenings, nights, weekends, and holidays, with overtime in emergencies.

Qualifications

• High school diploma or GED equivalent.
• One year of public contact either in person or by telephone.
• Pass CJIS background check and maintain CJIS eligibility.
• Must obtain TCLOSE Telecommunicator Certification within one year.
• Must obtain TCIC/NCIC Full Access Certification within six months.
• Must meet TCOLE Telecommunicator requirements.

Responsibilities

• Answers the 911 universal emergency telephone number in the Police Department.
• Determines the nature of the emergency, enters information into the computer system and routes data to Dispatchers.
• Routes emergency calls to the proper governmental agency.
• Assists Officers in obtaining services.
• Determines classification of service request and jurisdiction.
• Maintains a calm response to all emergency situations.
• Performs related duties as required.

Skills

Public relations

Telephone techniques

Data entry

Clear communication

Stress management

Physical endurance

Education

High school diploma or GED

Job description

City of San Antonio Police Department is seeking a Public Safety Dispatcher to handle 911 and non-emergency calls, text services, and assist residents in obtaining emergency services. Under general supervision, you will operate telephone equipment and computer terminals in the Police Department's Public Safety Communications Center.

The role requires shift work, including days, evenings, nights, weekends, and holidays, with overtime in emergencies.