911 Emergency Call Taker — Public Safety Operator

Public Safety Dispatch Network; Madras (OR); On-site; USD 40,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Madras, Oregon is seeking 911 Call Takers to be the first point of contact for emergency callers. You will gather essential information and relay details to responders, requiring calm communication, precise typing, and strict adherence to procedures.

Responsibilities include answering calls, confirming locations, entering data into dispatch software, and coordinating with dispatch functions. Shift work, including nights and weekends, may be required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Telephone support

Public safety experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Madras, Oregon is seeking 911 Call Takers to be the first point of contact for emergency callers. You will gather essential information and relay details to responders, requiring calm communication, precise typing, and strict adherence to procedures.

Responsibilities include answering calls, confirming locations, entering data into dispatch software, and coordinating with dispatch functions. Shift work, including nights and weekends, may be required.