911 Dispatcher: Save Lives & Coordinate Emergency Response

University of Wisconsin-Eau Claire; Eau Claire (WI); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

University of Wisconsin-Eau Claire is seeking a full-time Telecommunicator (911 Dispatcher) to answer 911 and non-emergency calls for Eau Claire County. You will dispatch for 14 agencies, including police, fire, and EMS, using CAD, RMS, TIME, and related systems.

The role requires strong customer service, rapid decision-making, and composure under pressure, with shifts that vary and the ability to multitask in a busy environment.

Qualifications

• Must be at least 18 years old.
• Have a high school diploma or equivalent (GED or similar).
• Have no felony convictions on record.
• Must be able to work a variety of different shifts.
• Detail-oriented with good keyboarding skills and effective communication.
• Maintain composure under high stress situations and exercise discretion with customers.

Responsabilités

• Answer 911 and non-emergency calls for Eau Claire County.
• Dispatch for 14 agencies including law enforcement, fire, and EMS.
• Utilize CAD, RMS, TIME and other computer systems to complete calls.
• Provide accurate information and maintain calm under pressure.

Connaissances

Customer service

Communication skills

Multitask

Keyboarding

Stress management

Formation

High school diploma or GED

Description du poste

University of Wisconsin-Eau Claire is seeking a full-time Telecommunicator (911 Dispatcher) to answer 911 and non-emergency calls for Eau Claire County. You will dispatch for 14 agencies, including police, fire, and EMS, using CAD, RMS, TIME, and related systems.

The role requires strong customer service, rapid decision-making, and composure under pressure, with shifts that vary and the ability to multitask in a busy environment.