911 Dispatcher: Real-Time Safety Coordinator

Emergency Telecommunicator Services; Crater (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to handle urgent calls from Crater Lake and coordinate responders according to agency procedures. The role requires calm communication, careful information gathering, and efficient multitasking across systems.

Typical duties include confirming locations, relaying information, and inputting details into CAD while maintaining confidentiality. The position may involve varying shifts and overtime as needed by the agency.

Qualifications

• High school diploma or equivalent commonly required; some agencies recruit entry-level applicants, others require experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems (CAD).
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Info organization under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to handle urgent calls from Crater Lake and coordinate responders according to agency procedures. The role requires calm communication, careful information gathering, and efficient multitasking across systems.

Typical duties include confirming locations, relaying information, and inputting details into CAD while maintaining confidentiality. The position may involve varying shifts and overtime as needed by the agency.