911 Dispatcher - Part-Time

Bayfield County, WI; Town of Washburn (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Bayfield County in Wisconsin seeks a full-time dispatcher to provide critical call-taking and dispatch services for police, EMS, and fire departments. You will operate radio communications, answer calls, gather essential details, and assign incidents to units.

The role requires strong typing, written and verbal communication, and the ability to work under stress while maintaining accurate records in CAD/records systems.

Qualifications

• High school diploma or GED required.
• Ability to communicate effectively, both written and oral.
• Pass drug screen and background check.
• Familiar with CAD/records management systems.
• Proficient with typing 40–50 wpm and real-time data entry.

Responsibilities

• Provide dispatch for law enforcement, EMS, fire services and answering point.
• Handle radio communications and telephone dispatch for multiple agencies.
• Gather information from callers to determine appropriate dispatch.
• Assign calls to field units and maintain incident records.
• Monitor surveillance where applicable and retrieve audio/data files.
• Communicate with field units via radio, phone, or text.
• Perform standard emergency radio procedures during outages.
• Update field units on status like stolen items or wanted persons.
• Locate units using Bayfield County geography and references.
• Process alarm reports and manage warrants or incidents in system.

Skills

Communication

Typing 40-50 wpm

Keyboarding

Multi-tasking

Education

High school diploma or GED

Tools

CAD/records system

Radio dispatch equipment

Computer terminals

Job description

Job Responsibilities

• To provide dispatch services for law enforcement, emergency medical services, fire departments, and an emergency telephone answering point.
• Work involves radio communications (emergency and non-emergency) and telephone answering in the dispatch center for police, ambulance, and fire departments.
• Answer questions from the public and obtain sufficient information to make the appropriate emergency service dispatch request.
• Assign calls for service to field units.
• Maintain records of all incoming and outgoing calls from the communication center. Retrieve recorded audio files or data files.
• Communicate by radio, phone or text messages with field units and perform requested tasks.
• Perform emergency radio procedures in the event of radio operating difficulties.
• Provide update services for field units such as stolen articles, wanted persons, or informational broadcasts.
• Assign units by virtue of familiarity with the geographic layout of Bayfield County using reference points, road locations and emergency service boundaries.
• Process alarm reports (burglary, fire, etc.).
• Monitor courtroom and courthouse surveillance cameras.
• Enter, modify and cancel warrants. Enter stolen items and missing persons.
• Use the CAD and records management systems to record complaints and assign incident and call numbers.
• Handle routine requests for record checks from field units.
• Perform related work as directed or required by department personnel including taking messages for off-duty personnel.
• Perform any other tasks as assigned by supervisor.

Qualifications

• A. Minimum of a high school diploma or GED
• B. Pass Drug Screen and Background Check
• C. Ability to communicate effectively, including written and oral communications
• D. Meet the requirements to become T.I.M.E. System certified
• E. Knowledge of modern office and clerical practices, procedures, and equipment.
• F. Skill in the operation of a computer terminal and radio dispatch equipment.
• G. Typing skills 40-50 words per minute.

Physical Requirements

• A. May require sitting in one location for extended periods of time.
• B. May require extensive keyboard entry.
• C. May require extended periods of time viewing multiple computer monitors.
• D. Ability to hear and distinguish various ring tones.
• E. May require occasional lifting of 30 pounds or less.
• F. Vision: Ability to read, interpret and understand multiple computer screens at program resolution levels
• G. Hearing: Ability to simultaneously listen to a phone call while monitoring radio traffic on speaker.

Additional Requirements

• A. Ability to speak distinctly and clearly.
• B. Must have initiative and good judgment.
• C. Ability to learn and retain numerous technical functions, policies and procedures.
• D. Ability to learn and become familiar with the geographic layout of Bayfield County.
• E. Ability to understand and work with Federal, State, County, and Local laws and ordinances.
• F. Ability to maintain extreme stability, good memory, and organization of work procedures during periods of heavy activity and stress.
• G. Ability to establish and maintain effective working relationships with other employees and the public.
• H. Ability to type information real-time while processing a call for service. 40-50 words per minute minimum.
• I. Ability to perform numerous tasks simultaneously e.g., gather information from a caller while dispatching an ambulance and starting a computerized incident record.
• J. Ability to handle and converse with persons who are in elevated states of emotion or under the influence of intoxicants or drugs.