911 Dispatcher I

pimacounty; Tucson (AZ); On-site; USD 33,000 - 45,000; Full time

Job summary

The Pima County Sheriff's Department is seeking an entry-level 911 Dispatcher I in Tucson, AZ. You will handle emergency and non-emergency calls, prioritize dispatches, and coordinate with field units using CAD systems.

Responsibilities include monitoring radio talk groups, transmitting messages, and maintaining logs while ensuring security and confidentiality of information. A high school diploma or GED is required, with relevant certifications as noted.

Qualifications

• High School Diploma or GED required.
• Documentation of education and work experience in the application.
• Licenses and certifications for criminal history databases access required.

Responsibilities

• Monitors emergency and general-support radio talk groups.
• Receives emergency and non-emergency calls and dispatches units.
• Determines priorities of calls and dispatches required units.
• Transmits messages via radio, telephone, CAD or other equipment.
• Maintains logs and records of public safety communications activities.

Skills

9-1-1 dispatcher experience

Public safety radio operations

Education

High School Diploma or GED

Tools

CAD systems

Job description

Job Description Summary

Department - Sheriff's Department Job Description

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems. This classification is the entry-level dispatcher in the Sheriff's Department.

Essential Functions:

• Monitors emergency and general-support radio talk groups;
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems;
• Determines priorities of all calls and dispatches required units and/or agencies;
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment;
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment;
• Maintains status and location control of all public safety personnel involved in department activities;
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval;
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• May assist in training for other positions using or serviced by CAD and/or the Communications Section;
• Creates and maintains manual and automated logs, and other records of public safety communications activities.

Minimum Qualifications:

• High School Diploma or General Education Development (GED) certificate.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications :

• Successful completion of the PCSD Basic Communications Training Academy.
• Minimum one (1) year experience as a 9-1-1 Dispatcher with the Pima County Sheriff's Department.

SELECTION PROCEDURE :

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certifications : All positions in this classification require attaining and maintaining access certifications by the Sheriff's Department, state and federal agencies for criminal history databases and associated communications systems. Some positions require a valid Arizona Class D driver license at the time of application. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items:

Must be 18 years of age at the time of appointment. Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history,