911 Dispatcher I

Pima County; Tucson (AZ); On-site; USD 33,000 - 39,000; Full time

Job summary

Pima County's Sheriff's Department is seeking an entry-level 911 Dispatcher I to handle emergency and non-emergency requests, prioritize calls, and coordinate dispatcher actions. The role requires monitoring radio and CAD systems, maintaining logs, and ensuring secure handling of information.

The position is classified as a 911 dispatcher within the Sheriff's Department, with ongoing training and eligibility for licensure and certifications. Benefits and background checks apply.

Qualifications

• High School Diploma or General Education Development (GED) certificate.

Responsibilities

• Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches units, and monitors progress.
• Uses CAD and radio systems to communicate with field units, maintains logs and records of activities.

Education

High School Diploma or GED

Job description

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Job Description Summary

Department - Sheriff's Department

Job Description

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

Range Explanation

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems. This classification is the entry-level dispatcher in the Sheriff’s Department.

Essential Functions

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Monitors emergency and general-support radio talk groups;
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems;
• Determines priorities of all calls and dispatches required units and/or agencies;
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment;
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment;
• Maintains status and location control of all public safety personnel involved in department activities;
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval;
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• May assist in training for other positions using or serviced by CAD and/or the Communications Section;
• Creates and maintains manual and automated logs, and other records of public safety communications activities.

Minimum Qualifications

High School Diploma or General Education Development (GED) certificate.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

• Successful completion of the PCSD Basic Communications Training Academy.
• Minimum one (1) year experience as a 9-1-1 Dispatcher with the Pima County Sheriff's Department.

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certifications: All positions in this classification require attaining and maintaining access certifications by the Sheriff’s Department, state and federal agencies for criminal history databases and associated communications systems. Some positions require a valid Arizona Class D driver license at the time of application. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: Must be 18 years of age at the time of appointment. Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff’s Department. All positions are required to work rotating shifts which include days, evenings, nights, weekends, and holidays, and to work an assigned post that can be rotated/reassigned at management’s discretion. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship. This position will require a post-job offer physical and/or drug screen.

Physical/Sensory Work Requirements: Ability to: Sit and/or stand for long periods of time; Type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data; Remain calm, think clearly, quickly assess, and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations; Hear and understand speech and radio transmissions; Communicate clearly in the English language by voice, in-person and via a police radio and/or phone and by other communication systems. Action Activity - none that are essential; Motion Activity - graphing; Hearing Activity - in noisy areas, on a radio, behind themselves and equipment alarms; Speaking Activity - in person, on the phone, on a radio; Vision - may be required to operate motor vehicle; must be able to distinguish colors, have depth perception and have peripheral vision.

Working Conditions: Working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer.

We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.