911 Dispatcher I (HELPS)

GovernmentJobs.com — City of Rochester NY; City of Rochester (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

The City of Rochester NY seeks a 911 Dispatcher I in the Emergency Communications Department. The role involves using a computer terminal, radio, and telephone to relay information and dispatch personnel and equipment to protect life and property.

The incumbent will work on a wheel schedule covering day and night shifts, with overtime as needed. Applicants must have a high school diploma or equivalent or completion of the Public Safety Communications course offered by the Rochester City School

Qualifications

• High school diploma or equivalent.
• Completion of Public Safety Communications course of study offered by the Rochester City School District.

Responsibilities

• Dispatch personnel and equipment using radio, telephone, and computer terminal systems.
• Make rapid, accurate decisions in emergency situations and relay information to field responders.

Education

High school diploma

Public Safety Communications course

Job description

This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel. Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required.I. High school diploma or Equivalent; OR II. Completion of the Public Safety Communications course of study offered by the Rochester City School District.

SPECIAL REQUIREMENTS

1. Must have satisfactory police record and background check including FBI fingerprinting.
2. Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation.
3. New hires and re-hires must pass a drug test.