911 Dispatcher: Calm, Critical-Calls Hero

911 Emergency Communications; Gruver (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking a dispatcher in Gruver, TX to handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS per agency procedures. The role requires calm communication, precise note-taking, and the ability to manage multiple systems while relaying accurate information to responders on shift.

A high school diploma and good typing skills are typically required.

Qualifications

• High school diploma or equivalent; testing scores and training deadlines determined by the agency.
• Typing accuracy and rapid information processing.
• Strong listening and communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority following agency procedures.
• Enter incident information into dispatch computer systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information

Education

High school diploma

Tools

Computer systems

Job description

911 Emergency Communications is seeking a dispatcher in Gruver, TX to handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS per agency procedures. The role requires calm communication, precise note-taking, and the ability to manage multiple systems while relaying accurate information to responders on shift.

A high school diploma and good typing skills are typically required.