911 Dispatcher

Royal Oak, MI; Royal Oak (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The City of Royal Oak Police Department is seeking a 911 Dispatcher to receive and triage 911 calls, dispatch police, fire, and other emergency units, and operate dispatch systems at Police Headquarters. The role requires strong communication, situational awareness, and the ability to work under stress in a public safety setting.

Applicants should have a High School Diploma or equivalent and a Michigan driver’s license, with preference given to those with prior Police/Fire dispatcher experience.

Qualifications

• Must become proficient in the operation of a computer assisted dispatch system.
• Ability to deal courteously and effectively with the public in all situations.
• Ability to develop a working knowledge of local geography, streets, and principal locations in the City.
• Ability to successfully complete all job-related training during the probationary period.
• Ability to prepare accurate reports and records.
• Ability to work with others and function under stress.
• Ability to communicate effectively verbally and in writing.
• Ability to operate a motor vehicle.

Responsibilities

• Receive incoming 911 emergency telephone calls, obtain essential information including type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
• Receive fire alarms, and relay information to Fire Department officers and stations.
• Operate computer terminal, scanner and other communication equipment.
• Transmit and receive routine and emergency communications over the police radio network.
• Record entries into the appropriate radio telephone and summary log.
• Process various forms and reports relative to Police Department activities such as incident and arrest reports, regular and special reports.
• Receive walk-in accident reports and citizen complaints.
• Receive complaints over the telephone.
• Perform LEIN and CLEMIS checks at the request of on-scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, and vehicle registration information.
• Perform a variety of tasks related to the security, custody, processing and searching of prisoners including assisting in bookings operations, as required.
• Maintain records of street closings, hydrants out of service, public service supervisor's phone numbers, and other conditions affecting the dispatching of emergency services.
• Enforce parking ordinances by checking meters and restricted areas and writing violations tickets; report out-of-order meters, wind meters as required.
• Perform related Police Department duties as assigned.

Skills

Proficiency in computer aided dispatch

Excellent written and verbal communic

Ability to work under stress

Public interaction skills

Education

High School Diploma or equivalent

Tools

Michigan motor vehicle operator’s permit

Job description

A 911 Dispatcher performs a variety of duties associated with the Police Department which do not require the authority of sworn personnel. The 911 Dispatcher is supervised by the on‑duty Command Officer and will perform non‑criminal administrative activities at Police Headquarters, receive 911 emergency telephone calls, answer calls from the public, receive walk‑in complaints, dispatch police, fire and other emergency vehicles, operate the LEIN and CLEMIS terminals, enforce parking ordinances, and perform related duties as assigned. A 911 Dispatcher may be called upon to do any or all of the following: (These examples do not include all of the duties which the employee may be expected to perform.)

• Receive incoming 911 emergency telephone calls, obtain essential information including type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
• Receive fire alarms, and relay information to Fire Department officers and stations.
• Operate computer terminal, scanner and other communication equipment.
• Transmit and receive routine and emergency communications over the police radio network.
• Record entries into the appropriate radio telephone and summary log.
• Process various forms and reports relative to Police Department activities such as incident and arrest reports, regular and special reports.
• Receive walk‑in accident reports and citizen complaints.
• Receive complaints over the telephone.
• Perform LEIN and CLEMIS checks at the request of on‑scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, and vehicle registration information.
• Perform a variety of tasks related to the security, custody, processing and searching of prisoners including assisting in bookings operations, as required.
• Maintain records of street closings, hydrants out of service, public service supervisor's phone numbers, and other conditions affecting the dispatching of emergency services.
• Enforce parking ordinances by checking meters and restricted areas and writing violations tickets; report out‑of‑order meters, wind meters as required.
• Perform related Police Department duties as assigned.

A 911 Dispatcher, upon application, shall have the following training and experience:

• High School Diploma or equivalent
• A valid Michigan motor vehicle operator’s permit.
• Special consideration will be given to candidates with experience as a Police and/or Fire dispatcher.

Qualifications for Employment:

• Ability to become proficient in the operation of a computer assisted dispatch system.
• Ability to deal courteously and effectively with the public in all situations.
• Ability to develop a working knowledge of local geography, streets, and principal locations in the City.
• Ability to successfully complete all job‑related training during the probationary period.
• Ability to prepare accurate reports and records.
• Ability to work with others and function under stress.
• Ability to deal directly with the public in all situations.
• Ability to communicate effectively verbally and in writing.
• Ability to obtain knowledge and familiarity with firearms.
• Ability to work outside in all types of weather conditions when enforcing parking ordinances, and to walk and be on one’s feet for long periods of time.
• Ability to operate a motor vehicle.
• Ability to function effectively under stress and in emergency situations.Skill in the use of various tools and equipment, including personal computer including wordprocessing software, copy machine, fax machine and radio.

Required Application Materials to submit with this application (provide as attachments):

• Resume