Emergency Police/Fire Dispatcher

CITY OF CENTER LINE; Center Line (MI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Union membership

Alternate weekends off

Job summary

Center Line in Michigan is seeking a public safety dispatcher to support emergency response and information management. You will receive and prioritize calls, dispatch police, fire, ambulance, and other agencies, and operate the LEIN system for warrants and records.

Strong data-entry skills and composure under pressure are essential. Requirements include a high school diploma, possible LEIN certification, and a 24/7 schedule including night and weekend shifts.

Qualifications

• High school diploma or equivalent with vocational training.
• One year of dispatcher experience preferred in public safety.
• Ability to acquire LEIN certification as a condition of hire.
• Ability to work a seven-day, 24 hour/day schedule.
• Good knowledge of police department processes and safety procedures.
• Skill in using office equipment and data entry applications.
• Ability to act with good judgment and communicate effectively.

Responsibilities

• Receive, process and prioritize all incoming calls and emergencies.
• Dispatch fire, ambulance, police, animal control and public works as needed.
• Use LEIN to make inquiries and manage warrants and orders.
• Check LEIN for criminal records and relay information to agencies.
• Contact other police agencies regarding warrants and matters.
• Enter and release impounded vehicles as appropriate.
• Assist citizens at the front desk and testify when required.

Skills

Typing speed

Public safety dispatch

Data entry

Interagency communication

Education

High school diploma

LEIN certification (upon hire)

Tools

LEIN system

Job description

Job Opportunities

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Under the supervision of the Deputy Chief or other shift supervisors, receives and dispatches emergency calls. Collects and enters information from the LEIN system, performs a wide variety of administrative and clerical tasks, and interacts effectively with a wide range of public safety agencies.

ESSENTIAL JOB FUNCTIONS:

• Receives, processes and prioritizes all incoming calls and emergencies in the designated service area, and occasionally beyond. Responds to inquiries as appropriate.
• Dispatches fire, ambulance, police, animal control and public works to emergency and non-emergency calls for assistance.
• Utilizes the Michigan Law Enforcement Information Network (LEIN). Makes inquiries and enters and removes warrants, personal protection orders, and conditions of bond and other information.
• Checks LEIN system for criminal records and relays applicable information to other agencies.
• Contacts other police agencies in regard to warrants and other matters.
• Enters impounded and abandoned vehicles in the system or releases them, as appropriate.
• Assists citizens at the front desk.
• Testifies in court related to calls received, as required.

REQUIREMENTS INCLUDE THE FOLLOWING:

• A high school diploma or equivalent supplemented by vocational training in computer software and database usage.
• One year of experience as a dispatcher, preferably in a public safety setting preferred but not required.
• Ability to acquire LEIN certification as a condition of hire.
• Ability to work a seven-day, 24 hour/day operational schedule.
• Good knowledge of the laws, regulation and policies governing police department functions and other public safety processes.
• Skill in operation of standard office equipment including computers and related word processing, spreadsheet and database applications.
• Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with the public and other department and City employees.
• Ability to type and enter data rapidly and accurately.
• Ability to understand and follow complex oral and written instructions.
• Ability to work effectively under stress, emergency situations, and changes in work priorities.

STARTING PAY:

$58,290.00

Dispatchers are part of the Police Officer Association of Michigan Union.
12-hour shifts (5A-5P and 5P-5A) every other weekend off.

Hiring process:

• Must pass a typing test
• Oral Board Interview
• Pass a thorough Background investigation

Location: Center Line, MI 48015