911 Dispatcher

City of Royal Oak, MI; Royal Oak (MI); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental

Retirement plan

Employee Assistance Program

Job summary

City of Royal Oak, MI is seeking a dedicated 911 Dispatcher to handle emergency calls, coordinate police, fire and other services, and operate LEIN/CLEMIS terminals. You will manage radio communications and maintain critical logs at Police Headquarters, supporting non-criminal administrative tasks.

Required are a high school diploma and Michigan driver's license, with preference for those with dispatcher experience. The role offers full-time hours and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent
• A valid Michigan driver's license
• Special consideration for Police/Fire dispatcher experience

Responsibilities

• Receive incoming 911 calls and dispatch emergency services.
• Operate police radio and computer terminals.
• Process incident and arrest reports.
• Perform LEIN/CLEMIS checks as requested.
• Maintain prisoner processing records and related duties.
• Enforce parking ordinances and issue tickets.

Skills

Dispatch software

Public communication

Geography knowledge

Report writing

Teamwork

Education

High School Diploma or equivalent

Tools

LEIN/CLEMIS terminals

Radio equipment

Computer terminal

Job description

Job Description

A

Salary

$63,574.78 - $71,953.86 Annually

Location

Royal Oak Police Department

Job Type

Full-Time

Job Number

202500127

Department

Police

Opening Date

11/03/2026

Closing Date

12/6/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

A 911 Dispatcher performs a variety of duties associated with the Police Department which do not require the authority of sworn personnel. The 911 Dispatcher is supervised by the on-duty Command Officer and will perform non-criminal administrative activities at Police Headquarters, receive 911 emergency telephone calls, answer calls from the public, receive walk-in complaints, dispatch police, fire and other emergency vehicles, operate the LEIN and CLEMIS terminals, enforce parking ordinances, and perform related duties as assigned.

Essential Job Functions

A 911 Dispatcher may be called upon to do any or all of the following: (These examples do not include all of the duties which the employee may be expected to perform.)

• Receive incoming 911 emergency telephone calls, obtain essential information including type of emergency and location, and dispatch police, fire or other emergency vehicles as required.
• Receive fire alarms, and relay information to Fire Department officers and stations.
• Operate computer terminal, scanner and other communication equipment.
• Transmit and receive routine and emergency communications over the police radio network.
• Record entries into the appropriate radio telephone and summary log.
• Process various forms and reports relative to Police Department activities such as incident and arrest reports, regular and special reports.
• Receive walk-in accident reports and citizen complaints.
• Receive complaints over the telephone.
• Perform LEIN and CLEMIS checks at the request of on-scene police officers or other authorized personnel regarding driving and criminal records, wants and warrants, and vehicle registration information.
• Perform a variety of tasks related to the security, custody, processing and searching of prisoners including assisting in bookings operations, as required.
• Maintain records of street closings, hydrants out of service, public service supervisor's phone numbers, and other conditions affecting the dispatching of emergency services.
• Enforce parking ordinances by checking meters and restricted areas and writing violations tickets; report out-of-order meters, wind meters as required.
• Perform related Police Department duties as assigned.

KSA

A 911 Dispatcher, upon application, shall have the following training and experience:

• High School Diploma or equivalent
• A valid Michigan motor vehicle operator's permit.
• Special consideration will be given to candidates with experience as a Police and/or Fire dispatcher.

Qualifications For Employment

• Ability to become proficient in the operation of a computer assisted dispatch system.
• Ability to deal courteously and effectively with the public in all situations.
• Ability to develop a working knowledge of local geography, streets, and principal locations in the City.
• Ability to successfully complete all job-related training during the probationary period.
• Ability to prepare accurate reports and records.
• Ability to work with others and function under stress.
• Ability to deal directly with the public in all situations.
• Ability to communicate effectively verbally and in writing.
• Ability to obtain knowledge and familiarity with firearms.
• Ability to work outside in all types of weather conditions when enforcing parking ordinances, and to walk and be on one's feet for long periods of time.
• Ability to operate a motor vehicle.
• Ability to function effectively under stress and in emergency situations.
• Skill in the use of various tools and equipment, including personal computer including word processing software, copy machine, fax machine and radio.

• Resume

The City of Royal Oak provides full-time employees with a comprehensive benefits package, including medical, prescription, vision, and dental coverage, flexible spending accounts, long and short-term disability, life insurance for employees and dependents, an Employee Assistance Program, access to a health and wellness center, and a robust retirement plan with both employee and employer contributions.

01

I understand that the 911 Dispatcher position will present stressful situations, and I am able to perform under stress.

• Yes
• No

02

Do you have previous experience working for a Police Department or in a dispatch position?

• YesNo

Required Question

Employer Royal Oak, City of (MI)

Address 203 S Troy St

Royal Oak, Michigan, 48067

Phone [phone]

Website https://www.romi.gov/