Emergency Communications Dispatcher - Public Safety

Outagamie County; Appleton (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Health benefits

Job summary

Outagamie County seeks a Telecommunicator to join the Sheriff’s Office Communications Center in Appleton, WI. This fast-moving team handles 911 calls, dispatches police, fire, medical units, and provides EMS dispatch support.

Ideal candidates are passionate about public safety, with strong time management and multitasking abilities, and capable of maintaining composure under pressure while delivering accurate information to responders.

Qualifications

• High school diploma or GED required.
• Must be 18 years old or older.
• Proficiency with computer software applications preferred.

Responsibilities

• Answers 911 emergency calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer to obtain driver information, vehicle registration, warrants, etc.; interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports maintenance and operational needs to appropriate personnel per guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Skills

Typing accuracy

Multitasking

Good judgment

Communication skills

Time management

Area knowledge

Education

High school diploma or GED

Age 18+

Tools

Computer software

Job description

Outagamie County seeks a Telecommunicator to join the Sheriff’s Office Communications Center in Appleton, WI. This fast-moving team handles 911 calls, dispatches police, fire, medical units, and provides EMS dispatch support.

Ideal candidates are passionate about public safety, with strong time management and multitasking abilities, and capable of maintaining composure under pressure while delivering accurate information to responders.