911 Call Taker — Conejos, CO (Public Safety Communications)

Public Safety Dispatch Network; Manassa (CO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Conejos, CO seeks 911 Call Takers to be the first point of contact during emergencies, asking focused questions, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications are required, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Conejos, CO seeks 911 Call Takers to be the first point of contact during emergencies, asking focused questions, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience helps. Training and certifications are required, and shifts may include nights, weekends, and overtime.