9-1-1 Systems Administrator

Prince William County; Woodbridge (VA); Hybrid; USD 97,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement benefits (VRS)

401(a) and 457 plans

Holidays

Job summary

Prince William County Department of Public Safety Communications is seeking a 9-1-1 Systems Administrator to support CHE, voice networks and telephony within the PSAP. The role includes day-to-day administration, troubleshooting, and planning for call handling equipment and related systems.

The successful candidate will coordinate with vendors and carriers, produce required reporting, and contribute to high-availability call delivery for emergency response.

Qualifications

• High school diploma or GED with 7+ years in telephony, VOIP, call processing, or voice-logging system administration.
• Experience in public safety technology and 9-1-1 call handling platforms is preferred.
• ENP or PMP certifications are a plus; ability to lead cross-functional teams and communicate with executive leadership.

Responsibilities

• Administer day-to-day 9-1-1 call handling equipment, voice networks and telephony systems.
• Manage voice logging environment and databases related to call routing and processing.
• Coordinate vendors, contractors and carriers; support reporting (state 9-1-1, grants, performance).
• Provide planning recommendations and status updates to leadership; ensure high-availability call delivery.
• Work with IT, public safety specialists and vendors to support mission-critical environments.

Skills

Telephony systems

VOIP administration

Networking

Public safety IT

Data analysis

Vendor coordination

Education

Bachelor’s degree or higher in IT/CS/telecommunications

Job description

Do you have experience in system administration, networking, wireless communications, information technology or public safety communications? Are you passionate about emerging technologies and driven by the challenge of supporting mission-critical 9-1-1 and voice systems in a dynamic environment that values learning, collaboration, and professional growth?

The Prince William County Department of Public Safety Communications is accepting applications for a motivated and technically skilled professional to serve as 9-1-1 Systems Administrator, supporting the County’s Call Handling Equipment (CHE), voice-related networks, and telephony systems used in the 9-1-1 Center. A procurement process is underway to replace and modernize the Center’s Call Handling Equipment, and the Department seeks a leader to manage the transition and build lasting support programs for the next generation.

About The Department

The Department of Public Safety Communications serves as Prince William County’s Public Safety Answering Point (PSAP) and 9-1-1 Center with an authorized staff of 126 full-time employees. The center provides dispatch and public safety technology services for the Prince William County Police Department; the Police Departments of the Towns of Dumfries, Haymarket, Occoquan, and Quantico; the Prince William County Fire and Rescue System; and Fire and Rescue services for the independent Cities of Manassas and Manassas Park. In Fiscal Year 2026, the center processed more than 384,000 inbound calls and dispatched more than 141,000 police, fire, and EMS incidents.

About This Role

Working as part of a team responsible for developing and maintaining the technology that supports the 9-1-1 Center and all of public safety, the 9-1-1 Systems Administrator is primarily responsible for the day-to-day administration, maintenance, troubleshooting, and planning for the County's 9-1-1 call handling equipment, the Center’s voice network, and the telephony systems behind it. The Administrator also manages the voice logging environment for telephone recordings and several databases related to call routing and processing

The role coordinates the work of the vendors, contractors, and carriers who maintain and support these systems, and prepares and supports required reporting, including state 9-1-1 reporting, grant progress and reimbursement reporting, system performance reporting. They are also expected to provide planning recommendations and status updates to departmental and County leadership.

The successful candidate will possess meaningful experience in telephony or VoIP administration, networking, system administration, voice engineering, or public safety information technology. Strong analytical, planning, and problem-solving skills, along with a calm and professional demeanor under pressure, are essential. Incumbents will collaborate with IT professionals, public safety specialists, County senior leadership, and vendors to ensure high-availability call delivery and call processing in support of efficient and effective emergency response. This role also contributes to the development and support of other 9-1-1 and public safety technologies within the County’s mission-critical environment.

Experience with 9-1-1 call handling platforms, NG9-1-1 and ESInet operations, enterprise-class voice administration, logging/recording systems, mission-critical technology, and public safety experience is strongly preferred.

Benefits include day-one health, vision, and dental insurance; generous PTO; participation in the Virginia Retirement System (VRS); and optional employer-matched 401(a) and 457 plans.

Minimum Requirements

High school diploma or G.E.D. and 7+ years of experience in telephony, VOIP, call processing, or voice logging system administration; voice engineering; networking; information technology; or public safety communications.

Preferences

• 3+ years of experience in public safety technology.
• Administration, management, or technical experience with 9-1-1 call handling platforms and i3-compliant systems.
• Experience administering SIP/VoIP telephony systems and the network infrastructure supporting them in a large, mission-critical and/or public safety environment.
• Experience administering and maintaining recording systems.
• Emergency Number Professional (ENP) and/or Project Management Professional (PMP) certification.
• Demonstrated success communicating with executive-level leadership.
• Proven experience leading cross-functional teams in support of information technology projects and systems.
• Bachelor’s degree or higher in information technology, computer science, telecommunications, network engineering, or a closely related field.

Special Requirements

• You must possess a valid driver’s license.

Must pass a post-conditional offer comprehensive background investigation, including psychological and polygraph assessments.

Work Schedule

This is a 40-hour-per-week position with some options for teleworking and flexible scheduling. While generally a M-F position working business hours, the schedule is dependent on conditions such as, but not limited to, system degradation, operational need, inclement weather, and large-scale incidents. The incumbent may be required to work outside of their normal schedule, to include nights, weekends, and holidays. The position is eligible for additional straight-time compensation in cases of operational need.

Starting Salary Range

$97,240.00 - $124,874.75

We Also Offer Great Benefits Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

NOTE

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.