9-1-1 Systems Administrator

Prince William County Department of Public Safety Communications; Woodbridge (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day-one benefits

Generous PTO

Virginia Retirement System (VRS)

401(a) and 457 plans

Job summary

Prince William County Department of Public Safety Communications is seeking a skilled 9-1-1 Systems Administrator to maintain Call Handling Equipment, voice networks, and telephony systems that support the county's public safety operations.

The role requires experience with telephony or VoIP, networking, and public safety IT, with oversight of logging and reporting, vendor coordination, and transition planning for modernization efforts.

Qualifications

• Experience administering telephony or VoIP systems in a public safety environment.
• Strong networking and system administration skills.
• Ability to plan, troubleshoot, and support mission-critical 9-1-1 and voice systems.
• Experience with NG9-1-1 and ESInet operations preferred.

Responsibilities

• Maintain and administer Call Handling Equipment (CHE), voice networks, and telephony systems.
• Coordinate with vendors and carriers; manage reporting and performance metrics.
• Support 9-1-1 call handling platforms and logging/recording systems.
• Assist with transition projects and new technology implementations.

Skills

Telephony / VoIP administration

Networking

System administration

Public safety IT

Tools

Voice logging systems

NG9-1-1/ ESInet

Job description

Do you have experience in system administration, networking, wireless communications, information technology or public safety communications? Are you passionate about emerging technologies and driven by the challenge of supporting mission-critical 9-1-1 and voice systems in a dynamic environment that values learning, collaboration, and professional growth?

The Prince William County Department of Public Safety Communications is accepting applications for a motivated and technically skilled professional to serve as 9-1-1 Systems Administrator, supporting the County’s Call Handling Equipment (CHE), voice-related networks, and telephony systems used in the 9-1-1 Center. A procurement process is underway to replace and modernize the Center’s Call Handling Equipment, and the Department seeks a leader to manage the transition and build lasting support programs for the next generation.

About the Department

The Department of Public Safety Communications serves as Prince William County’s Public Safety Answering Point (PSAP) and 9-1-1 Center with an authorized staff of 126 full-time employees. The center provides dispatch and public safety technology services for the Prince William County Police Department; the Police Departments of the Towns of Dumfries, Haymarket, Occoquan, and Quantico; the Prince William County Fire and Rescue System; and Fire and Rescue services for the independent Cities of Manassas and Manassas Park. In Fiscal Year 2026, the center processed more than 384,000 inbound calls and dispatched more than 141,000 police, fire, and EMS incidents.

About This Role:

Working as part of a team responsible for developing and maintaining the technology that supports the 9-1-1 Center and all of public safety, the 9-1-1 Systems Administrator is primarily responsible for the day-to-day administration, maintenance, troubleshooting, and planning for the County's 9-1-1 call handling equipment, the Center’s voice network, and the telephony systems behind it. The Administrator also manages the voice logging environment for telephone recordings and several databases related to call routing and processing

The role coordinates the work of the vendors, contractors, and carriers who maintain and support these systems, and prepares and supports required reporting, including state 9-1-1 reporting, grant progress and reimbursement reporting, system performance reporting. They are also expected to provide planning recommendations and status updates to departmental and County leadership.

The successful candidate will possess meaningful experience in telephony or VoIP administration, networking, system administration, voice engineering, or public safety information technology. Strong analytical, planning, and problem-solving skills, along with a calm and professional demeanor under pressure, are essential. Incumbents will collaborate with IT professionals, public safety specialists, County senior leadership, and vendors to ensure high-availability call delivery and call processing in support of efficient and effective emergency response. This role also contributes to the development and support of other 9-1-1 and public safety technologies within the County’s mission-critical environment.

Experience with 9-1-1 call handling platforms, NG9-1-1 and ESInet operations, enterprise‑class voice administration, logging/recording systems, mission‑critical technology, and public safety experience is strongly preferred.

Benefits include:

• day-one health, vision, and dental insurance
• generous PTO
• participation in the Virginia Retirement System (VRS)
• optional employer-matched 401(a) and 457 plans