9-1-1 Field Services Engineer: On-Site Support

ConvergeOne; Englewood (CO); On-site; USD 78,000 - 115,000; Full time

Benefits offered by this job

401(k) Plan (35% employer match)

Medical Coverage

RX Home Delivery

HSA with Employer Contribution

Dental

Vision

Life Insurance

Disability Insurance

Parental Leave

TeleHealth

Job summary

C1 is seeking a Field Services Engineer - 911 Specialist to provide 9-1-1, NG9-1-1, or E9-1-1 technical support to customers via email, phone, in person, or other methods. Travel to customer sites on a rotating schedule is required, and you will support the ConvergeOne cloud team.

The ideal candidate has 3–8 years of experience and holds VESTA/VIPER or Motorola certifications, with strong communication skills and ability to lift up to 50 lbs.

Qualifications

• 3-8 years experience in 9-1-1 support with required certifications.
• Must hold VESTA/VIPER Certification OR Motorola certification.
• Able to lift up to 50 lbs and travel to customer locations.
• Excellent verbal and written communication, able to work under pressure.
• Must be able to obtain security clearance.
• High school diploma or GED.

Responsibilities

• Provides 9-1-1, NG9-1-1, or E9-1-1 technical assistance and support for customer queries and issues.
• Keeps upper management and team informed of customer issues and concerns.
• Creates cases in ticketing system for reporting and billing purposes.
• Responds to customer requests based on stated SLA.
• Performs on-site customer support as required to resolve issues.

Skills

VESTA VIPER Certification

Motorola Certification

Excellent communication skills

Driving to customer locations

Education

High school diploma or GED

Bachelor's/Associate degree preferred

Job description

C1 is seeking a Field Services Engineer - 911 Specialist to provide 9-1-1, NG9-1-1, or E9-1-1 technical support to customers via email, phone, in person, or other methods. Travel to customer sites on a rotating schedule is required, and you will support the ConvergeOne cloud team.

The ideal candidate has 3–8 years of experience and holds VESTA/VIPER or Motorola certifications, with strong communication skills and ability to lift up to 50 lbs.