9-1-1 Emergency Dispatcher: Calm under Pressure

City of Richmond, Virginia; Richmond (VA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

City of Richmond, Virginia seeks Emergency Communications Officers for its 9-1-1 center. The role handles high-volume calls and dispatches public safety responses with a focus on accuracy and calmness under pressure.

Positions include twelve-hour day or overnight shifts, weekends, and holidays, with overtime as needed. Starting pay is $28.18096/hour; uniforms are provided as part of Uniformed Operations.

Qualifications

• High School Diploma or GED.
• Minimum one year of communications or dispatch experience or two years of related experience.
• Equivalent combination of training and experience may be used.

Responsibilities

• Receive and prioritize all incoming calls and texts to the 911 center.
• Dispatch and coordinate public safety responses; monitor radio frequencies.
• Perform data entry and related duties in a CAD environment.

Skills

Calling and dispatching

Multi-tasking

Communication skills

Calm under pressure

Data entry

Teamwork

Spanish literacy (optional)

Education

High School Diploma or GED

Tools

CentraCom

OpenFox

RMS

Virginia CCIC/VCIN

Job description

City of Richmond, Virginia seeks Emergency Communications Officers for its 9-1-1 center. The role handles high-volume calls and dispatches public safety responses with a focus on accuracy and calmness under pressure.

Positions include twelve-hour day or overnight shifts, weekends, and holidays, with overtime as needed. Starting pay is $28.18096/hour; uniforms are provided as part of Uniformed Operations.