9-1-1 Emergency Communications Dispatcher

National Police; Santa Rosa, Northern (CA, KY); Hybrid; USD 87,000 - 111,000; Full time

Job summary

National Police in Santa Rosa, CA is seeking a 9-1-1 Emergency Communications Dispatcher to join a 23-person team on 10-hour shifts. The role handles roughly 250,000 calls annually using a state-of-the-art CAD system, coordinating field units and communications with calm under pressure.

Qualifications include a high school diploma, ability to type 35 wpm, CPT training, and strong multitasking and communication skills.

Qualifications

• Equivalent to completion of the twelfth grade.
• Type at least 35 wpm and communicate clearly via phone, radio and in person.
• Complete POST Continuing Professional Training (CPT).
• Understand dispatch procedures and applicable laws.

Responsibilities

• Receive, triage, and process emergency and routine calls.
• Interrogate callers to determine pertinent information under pressure.
• Track status and location of police units.
• Enter data into the CAD and retrieve information from databases.
• Monitor radio frequencies and operate dispatch equipment.
• Communicate with the public and department staff under stress.

Skills

Multitasking

Communication skills

Typing 35 wpm

Public safety dispatch

Radio/telephone operation

Education

High school diploma

Tools

Computer Aided Dispatch (CAD)

Job description

National Police in Santa Rosa, CA is seeking a 9-1-1 Emergency Communications Dispatcher to join a 23-person team on 10-hour shifts. The role handles roughly 250,000 calls annually using a state-of-the-art CAD system, coordinating field units and communications with calm under pressure.

Qualifications include a high school diploma, ability to type 35 wpm, CPT training, and strong multitasking and communication skills.