9-1-1 Dispatch Trainee – Emergency Communications

Carroll County Government; Westminster (MD); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Overtime

Compensatory Time

Shift Differential

On-Call Pay

Job summary

Carroll County Government is seeking an Emergency Communications Specialist Trainee to begin a career in emergency communications. The role includes training for receiving 9-1-1 and administrative calls, with 8-12 weeks of classroom instruction followed by on-the-job guidance from a certified trainer.

Promotion potential to Emergency Communications Specialist I is possible after completion. The position requires ability to read maps, knowledge of Carroll County geography, and a willingness to

Qualifications

• High school diploma or GED required.
• Must obtain Maryland EMS Dispatcher license within 1 year of employment.
• CPR certification within 6 months; Emergency Telecommunicator Certification within 1 year; Emergency Dispatch Certification (Medical/Fire/Police) within 1 year; CJIS certification within 1 year; FEMA IC S-100/200/700/800 within 1 year; Implicit Bias training within 1 year; Acute Traumatic and Chronic Stress Management training within 1 year.

Responsibilities

• Receive 9-1-1 and administrative calls and provide critical pre-arrival instructions.
• Handle emergency calls for county agencies after hours.
• Monitor county and private alarm systems connected to the ECC.
• Compile reports and records as required by management or agencies.
• Assist Emergency Communications Specialists and Supervisors as assigned.
• Follow ECC policies and procedures and complete daily duties.
• Support NextGen 9-1-1 programs and test equipment per regulations.
• Maintain up-to-date knowledge of emergency services and certifications.

Skills

Keyboarding

Local Geography

CAD Software

Education

High School Diploma or GED

Tools

Computer Aided Dispatch

Job description

Carroll County Government is seeking an Emergency Communications Specialist Trainee to begin a career in emergency communications. The role includes training for receiving 9-1-1 and administrative calls, with 8-12 weeks of classroom instruction followed by on-the-job guidance from a certified trainer.

Promotion potential to Emergency Communications Specialist I is possible after completion. The position requires ability to read maps, knowledge of Carroll County geography, and a willingness to