(800) Consumer Benefits Specialist

Bbtrails; Round Rock, Cedar Park (TX, TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Bluebonnet Trails Community Services is seeking a Consumer Benefits Specialist to assist in determining Medicaid eligibility and access to entitlements. You will meet with consumers for SSI/SSDI applications, provide referrals, and support renewals across Medicaid programs like QMB and MQMB.

Regional role serving multiple locations in Round Rock/Cedar Park, TX. Qualifications include a Bachelor's in Human Services (or 24 credits) and knowledge of Medicaid/Medicare/SSA; strong computer and

Qualifications

• Bachelor's degree in Human Services or 24 credits in Human Services; applicable experience may substitute.
• Knowledge of Medicaid, Medicare, and Social Security applications.
• Strong computer and communication skills.
• Ability to work as a member of a team to support the overall benefits needs.
• Must have a valid Texas driver’s license.

Responsibilities

• Assist consumers in determining eligibility for Medicaid benefits and entitlements.
• Aid with SSI/SSDI program applications and follow-up, incl. referrals to vendors.
• Provide benefit renewal assistance and maintain Medicaid eligibility (QMB, MQMB, waivers).
• Present benefits training across programs and departments.

Skills

Medicaid knowledge

Communication skills

Computer skills

Driver's license

Teamwork

Education

Bachelor's degree in Human Services

24 credits in Human Services

Job description

The job duties of the Consumer Benefits Specialist include providing consumers with assistance in determining eligibility for, access to & maintenance of Medicaid benefits & entitlements. Meeting with consumers to aid assistance with SSI/SSDI program application process and follow-up, to include referrals to vendors for assistance with benefits, initial applications, administrative law judge hearings, claims, and appeals.

Provides community referrals, representation during administrative law judge hearings in a court setting. Meet with consumers to provide benefit renewal assistance with the application process and maintenance of eligibility for Medicaid programs such as QMB, MQMB and various Medicaid waivers. Make necessary social service referrals within the community based on consumer needs such as food stamps, TANF, Medicare prescription extra help applications. Serve as presenter and/or designee on benefits training across programs and departments.

Position will serve in a regional capacity supporting multiple locations. Work closely with referral vendors as primary referral contact.

Location: Round Rock and Cedar Park, TX

Hourly Salary Range: $21.46 – $26.21

• Up to $2.00 per hour – previous experience with a community center in a similar role
• $0.75 per hour – Bilingual
• $1.00 per hour – Tenure with BTCS

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

County

County Williamson County

Credentials Minimum Qualifications

• Bachelor's degree in Human Services field.
• *If degree is not in Human Services, a minimum of 24 credits in a human services field, applicable experience may substitute for Bachelor’s degree.
• Knowledge of Medicaid, Medicare, and Social Security applications. Experience working with persons with disabilities in a healthcare or rehab setting.
• Strong computer and communication skills.
• Ability to work as a member of a team to support the overall benefits needs of persons served.
• Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.

Preferred Qualifications

• Texas Community Partner Application and Case Assistance Certificates.

Administration Address

1009 N. Georgetown Street, Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)