68063463 - MEDICAL/HEALTH CARE PROGRAM ANALYST

State of Florida; Tallahassee (FL); On-site; USD 47,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental and vision coverage

Retirement options

Paid leave and holidays

Career advancement

Job summary

State of Florida—Agency for Health Care Administration is seeking a Medical/Health Care Program Analyst to support IT applications, requirements, and governance. Responsibilities include JAD sessions, documentation, process mapping, and coordinating with PMO and end users to implement legislative and system enhancements.

The role emphasizes quality outcomes, transparency, and cost-effective health policy, with mission-essential duties and potential weekend/holiday coverage.

Qualifications

• Knowledge of business analysis for software development projects and data collection.
• Proficiency with Azure DevOps or Jira, Visio, and SharePoint.
• Strong communication with technical and non‑technical stakeholders.
• Ability to plan, prioritize, and coordinate multiple projects.
• Comfort working under pressure to meet deadlines.
• Ability to learn and apply new technologies and processes.

Responsibilities

• Gather detailed requirements from subject matter experts and document results.
• Prepare agendas, summaries, and action items for project teams.
• Create process maps, BRDs, design specs, test scripts, and training materials.
• Collaborate with PMs, end users, and developers on UI and functionality.
• Maintain project docs on SharePoint; submit weekly status reports.
• Keep Azure DevOps items updated with epics, features, tasks, and sprints.
• Provide admin support to AHCA Project Governance as needed.
• Identify problems and develop optimal solutions.

Skills

Business analysis

Azure DevOps

Jira

Visio

SharePoint

Office 365

Tools

Azure DevOps

Jira

Visio

SharePoint

Office 365

Job description

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68063463 - MEDICAL/HEALTH CARE PROGRAM ANALYST

Date: Sep 8, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:883252

Agency: Agency for Health Care Administration

Working Title: 68063463 - MEDICAL/HEALTH CARE PROGRAM ANALYST

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Agency Secretary Shevaun L. Harris, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high-quality care at the lowest cost to taxpayers.

JOB DESCRIPTION:

This is a highly responsible business analyst position with both technical and administrative responsibilities in the Division of Enterprise Innovation and Technology, Project Management Office.

This position is responsible for assisting with the development, maintenance, and support of custom IT applications to support the Agency's strategic plan by implementing legislative requirements, process improvements, and system enhancements as needed.

Duties & Responsibilities Include:

Conducting Joint Application Design (JAD) sessions, interviews, and site visits to gather detailed requirements from subject matter experts, documenting analysis results, business process descriptions, and use cases.

Completing meeting agendas, meeting summaries including action items, and sending them to the project team in a timely fashion.

Creating process maps, writing business requirements, design specifications, test scripts, and training materials.

Working with project managers, end users, and developers on application screen designs, logic, and functionality.

Keeping project documentation on the Project Management Office's SharePoint project pages accurate and up to date. Submitting Weekly Project Status Reports on each Monday for the previous week for assigned projects.

Required project documentation includes the Risk & Complexity Assessment, Project Charter, Project Plan, Project Schedule, Project Timeline (Visio), Project Requirements, IT Component Requirements, Database Design, Screen Design, Report Design, Security Plan, Testing Plan, Training Plan, Deployment Plan, Troubleshooting Guide, and the Project Closure Report.

Testing applications as needed.

Keeping Azure DevOps work items up to date including, but not limited to, sprint goals, epics, features, tasks, bugs, sprints, and capacity planning.

Providing administrative support to AHCA Project Governance (APG) as needed.

Identifying technical and business problems and developing the best solutions.

Actively participating in team discussions.

Executing software testing and documenting results.

This position has been identified as mission-essential.

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency work may involve the incumbent working in another county or staffing location to assist other State Agencies with emergency work.

Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Other duties as assigned.

This position will be filled at $1,833.39 biweekly and is non-negotiable.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc.

In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained.

Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

Applicants who do not provide all information necessary to qualify, will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the principles, practices, and techniques of business analysis for software development and maintenance projects, along with methods of data collection and analysis.
• Skilled with software development tools such as Azure DevOps or Jira, diagramming tools such as Microsoft Visio, and general software such as Microsoft Office 365 and SharePoint.
• Skilled in effectively communicating with technical and non-technical staff and all levels of management, both orally and in writing.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to compile, organize, and analyze data; ability to gather and document business requirements for software applications; ability to create process maps and workflow diagrams.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and in teams.
• Ability to plan, prioritize, organize, and coordinate multiple projects and work assignments to meet deadlines and complete goals.
• Ability to work well under pressure and meet deadlines without sacrificing quality.
• Must be goal oriented and action focused, pragmatic and self-disciplined with strong analytical and problem-solving skills.
• Must be able to learn, understand, and apply new technologies and processes.

MINIMUM QUALIFICATIONS REQUIREMENTS

• One (1) year of professional experience with business analysis or project management.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT:

PRIYA BALASUBRAMANIAN 850-412-3859

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.