68021748 - GOVERNMENT OPERATIONS CONSULTANT II

State of Florida; Tampa (FL); On-site; USD 45,000 - 59,000; Full time

Job summary

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity. This role supports the Medicaid PMO, located in Tampa, to monitor marketing materials and ensure compliance with SMMC contracts.

You will lead monitoring activities, review campaigns, and work with stakeholders to improve health care delivery. Prior experience in contract monitoring and marketing in health care is required; proficiency in Microsoft Office is expected.

Qualifications

• One year of professional experience conducting contract/program monitoring or compliance oversight related to a health care program.
• One year of experience in reviewing data and evaluating that data for contract compliance.
• One year of marketing experience in a health care related field.

Responsibilities

• Coordinates and performs monitoring of marketing activities (routine and ad-hoc reviews) in accordance with the Marketing Oversight Unit's established policies and procedures.
• Evaluates contract compliance through the oversight of managed care plan marketing materials and activities.
• Serves as a project team lead, upon request by the Supervisor, in conjunction of monitoring activities for the specialized unit and in resolving operational issues in order to meet the goals of the bureau.
• Reviews various materials such as written marketing materials, branding materials, nominal gifts, broadcast advertising, social media, telephonic scripts, and presentations.
• Analyzes the managed care plan's marketing activities in order to determine compliance including, but not limited to, participating in secret shopping activities to provide an on-site analysis of the managed care plans' marketing, public, and educational events.
• Conducts a review of statewide secret shopper findings to determine compliance with the SMMC contract and makes recommendations for compliance actions.
• Participates in meetings, prepares and delivers speeches within the Agency, with managed care organizations and other stakeholders.

Skills

Contract monitoring

Data analysis

Marketing oversight

Project leadership

Microsoft Office

Tools

Microsoft Office 2016

Job description

Requisition No: 869428

Agency: Agency for Health Care Administration

Working Title: 68021748 - GOVERNMENT OPERATIONS CONSULTANT II

Pay Plan: Career Service

Position Number: 68021748

Salary: $1,733.08 - $2,253.00 Biweekly

Posting Closing Date: 09/07/2026

Total Compensation Estimator Tool

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care.

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state,

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire a Government Operations Consultant II who desires to work to enhance the delivery of health care services through the Florida Medicaid Program.

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Plan Management Operations (PMO).

PMO is responsible for the primary oversight of Medicaid's managed care programs, with a focus on the Statewide Medicaid Managed Care (SMMC) program.

The bureau's primary responsibility is ensuring that the managed care plans meet Medicaid contractual requirements, including the timely provision of medically needed services and provider payment for such services

This position is responsible for the oversight of monitoring of marketing-related Statewide Medicaid Managed Care contract provisions and is a specialized unit located in Tampa, Florida.

• Coordinates and performs monitoring of marketing activities (routine and ad-hoc reviews) in accordance with the Marketing Oversight Unit's established policies and procedures.
• Evaluates contract compliance through the oversight of managed care plan marketing materials and activities.
• Serves as a project team lead, upon request by the Supervisor, in conjunction of monitoring activities for the specialized unit and in resolving operational issues in order to meet the goals of the bureau.
• Reviews various materials such as written marketing materials, branding materials, nominal gifts, broadcast advertising, social media, telephonic scripts, and presentations.
• Analyzes the managed care plan's marketing activities in order to determine compliance including, but not limited to, participating in secret shopping activities to provide an on-site analysis of the managed care plans' marketing, public, and educational events.
• Conducts a review of statewide secret shopper findings to determine compliance with the SMMC contract and makes recommendations for compliance actions.
• Participates in meetings, prepares and delivers speeches within the Agency, with managed care organizations and other stakeholders.
• Represents Medicaid on health related committees, task forces, and special projects, as assigned.
• Performs other duties, as assigned.

This position is not a remote or telework position.

Benefits Of Working For The State Of Florida

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Training opportunities
• Flexible Spending Accounts
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

For more information about the Bureau of Plan Management Operations, please visit our website at http://ahca.myflorida.com/Medicaid/index.shtml.

Knowledge, Skills, And Abilities

• Knowledge of the methods of data collection and analysis for contract compliance and monitoring.
• Knowledge of and ability to effectively utilize computer skills such as Microsoft Office 2016 (Word, Excel, Outlook, Power Point and Access).
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operations.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to make decisions in a timely manner.
• Ability to establish and maintain effective working relationships with others.
• Possess effective verbal and written communication skills.
• Basic knowledge of marketing.
• Ability to travel with or without accommodations.

Minimum Qualifications Requirements

One year of professional experience conducting contract /program monitoring or compliance oversight related to a health care program.

One year of experience in reviewing data and evaluating that data for contract compliance.

One year of marketing experience in a health care related field.

Licensure, Certification, Or Registration Requirements

N/A

CONTACT

DELVIN GOMEZ 813-350-4839

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.