511 Operator [Oakland]

Iteris; Oakland (CA); Hybrid; USD 33,000 - 47,000; Full time

Job summary

Iteris is seeking a 511 Operator to provide critical traveler information, supporting safe navigation during incidents and emergencies. The operator will monitor feeds, verify data, and publish updates through 511 channels, coordinating with partners and Express Lanes staff as needed.

The role requires strong communication, supervision experience, and ability to work rotating shifts in a hybrid teamwork environment. This position is essential personnel during events and emergencies.

Qualifications

• Clear and proper oral and written communication.
• Experience supervising others in high-stress work environments.
• Ability and willingness to work rotating shifts.

Responsibilities

• Monitor traveler information sources and feeds.
• Disseminate traveler information timely, accurately, and consistently.
• Verify accuracy of information before publishing to dissemination channels.

Skills

Communication

Team supervision

Microsoft Office

Shift flexibility

Education

High School Diploma or GED

Job description

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing in this position:

• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
• Conduct notifications per escalation procedures in the event of High Profile incidents.
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.
• Support emergency operations, including after-hours support of High Profile incidents.
• Maintain skills proficiency in MTC 511 operations.
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.
• Participate in training needed for existing and new systems as they come online.

What you need to be successful in this position:

• High School Diploma or GED
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying $29.24 for this role.

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