5-Star Customer Experience Coordinator

Refloor; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Refloor is building a fast-growing, people-first flooring company in the United States. We are seeking a Customer Service Coordinator to manage the full lifecycle of service requests, from initial review through resolution.

You will verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way. The role requires strong organization, clear communication, and the ability to manage multiple active service files with accuracy and urgency in a

Qualifications

• Strong customer service or customer-facing experience.
• Excellent communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable handling customer concerns and resolving issues.
• Experience in scheduling, coordination, or administrative support preferred.
• Experience in home improvement, flooring, or service industries is a plus.

Responsibilities

• Review service requests and determine next steps based on job details and documentation.
• Verify and maintain accurate job information, records, and supporting files.
• Coordinate and schedule service visits, inspections, and follow-ups.
• Communicate with customers throughout the service process.
• Monitor service progress and day-of-service activity through completion.
• Resolve service issues with installers, vendors, and internal teams.
• Manage follow-ups such as additional visits, materials, and inspections.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Refloor is building a fast-growing, people-first flooring company in the United States. We are seeking a Customer Service Coordinator to manage the full lifecycle of service requests, from initial review through resolution.

You will verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way. The role requires strong organization, clear communication, and the ability to manage multiple active service files with accuracy and urgency in a