335 Restaurant Supervisor

Leech Lake Gaming; Cass Lake (MN); Presencial; USD 37 000 - 57 000; Tempo integral

Resumo da oferta

Leech Lake Gaming is seeking a guest service supervisor to oversee all food service outlets within the casino. You will train front-of-house staff, coordinate with kitchen teams on quality and timing, and ensure compliance with sanitation and service standards.

The role requires supervisory experience, strong time management and communication skills, and the ability to work rotating shifts, including weekends and holidays. Tribal licensing, background checks, and drug testing are mandatory.

Qualificações

• High school diploma or GED is required.
• Six months to one year related experience.
• Basic computer and POS skills.
• Must meet Tribal/State compact licensing requirements, pass background check and drug testing.

Responsabilidades

• Provide guest service across all casino food outlets.
• Train new and existing front-of-house staff in guest service and satisfaction.
• Interface with kitchen on quality and production, including ticket times and presentation.
• Ensure sanitation procedures meet health standards.
• Enforce service standards and procedures.
• Assist management to improve sales and profits.
• Assist in employee time management, scheduling, discipline and injury reports.
• Maintain knowledge of all events in the property.
• Attend mandatory meetings and training.
• Maintain confidentiality and respect Native American culture.
• Operate within policy manuals and TICs; secure assets.
• Perform other duties as assigned.

Conhecimentos

Supervisory experience

Time management

Organizational skills

Public relations

Conflict resolution

Flexible hours

Formação académica

HS Diploma/GED

Ferramentas

POS systems

Descrição da oferta de emprego

JOB DESCRIPTION: Responsible for the highest quality guest service involved with all food service outlets within the casino.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

• Has the ability to perform all functions of supervised positions.
• Trains all new and existing front of the house employees in guest service and satisfaction
• Interfaces with kitchen staff on quality and production to include ticket times and presentation.
• Assures that proper sanitation procedures are implemented and carried out to state and local health standards.
• Ensures that all service standards and procedures are enforced.
• Assists management in seeking out ways to improve sales and profits.
• Assist in employee time management, documentation, scheduling, discipline and injury reports.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

Position Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS:

• Previous supervisory experience.
• Excellent time management, organizational, public relations and communications skills.
• Ability to resolve conflicts efficiently and professionally.
• Ability to work flexible hours, rotating shifts, weekends and holidays.
• Must meet State Compact licensing requirements, pass criminal background check, and submit to random drug testing.

PHYSICAL REQUIREMENTS:

• Physically capable of remaining on feet for long periods of time.
• Subject to internal working conditions, including a smoking environment.

EDUCATION AND SKILLS

Education Required: High School Diploma or General Education Equivalency (GED)

Education Preferred:

Experience: Six months to one year related experience

Computer Skills: Must have basic computer and point of sale skills

Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

About the Organization Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

Grade 9

Shift Various Shifts

KEY Status Non-Key Position

Hiring Manager: Joseph Madigan

Salary $37,440 - $57,408

This position is currently accepting applications.