46 - Community Crisis Spec.

Community Action Organization Of Western New York Inc; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Action Organization Of Western New York Inc is hiring to provide support and stabilization services for individuals and families in crisis. The role involves gathering intake information, connecting clients with community resources, maintaining confidential records, and coordinating with partners to ensure access to benefits and services.

The position requires strong communication, organization, and case management skills, along with the ability to work with diverse communities and in

Qualifications

• Associate’s degree in human services or related field, or a high school diploma with 3 years’ related experience.
• Proficiency in Microsoft Office Suite and record-keeping.
• Ability to communicate clearly with clients and partners; comfortable presenting to groups.

Responsibilities

• Gather intake information for funding sources and service delivery.
• Inform residents about available resources and services.
• Distribute information on community needs and issues.
• Provide support and stabilization services to individuals and families.
• Coordinate with partners to connect clients with resources.
• Maintain confidential client records.
• Connect clients with seminars and educational opportunities.
• Represent the agency at community events and staffing information tables.
• Provide case management, including needs assessment and service planning.
• Assist clients with applications and documentation for benefits.
• Follow up to confirm access and address participation barriers.
• Perform other duties as assigned.

Skills

Confidentiality

MS Office

Reading skills

Report writing

Public speaking

Relationship building

Education

Associate's degree in human services

High School Diploma with 3 years experience

Tools

Microsoft Office

Job description

JOB SUMMARYThis position provides support and stabilization services to individuals and families experiencing crisis.Works with other professionals and community resources to ensure comprehensive care. Maintainsaccurate and confidential records of clients.RESPONSIBILITIES AND DUTIESPrimary Responsibilities:• Gathers and compiles intake information required by various funding sources for service delivery.• Informs area residents of available resources and services.• Distributes written information related to community needs and issues.• Provides support and stabilization services to individuals and families.• Coordinates with community partners and service providers to connect clients with resources thatmeet their needs.• Maintains accurate and confidential client records.• Connects clients with seminars, workshops, and educational opportunities based on their needsand interests.• Represents the agency at community events by staffing information tables, sharing resources, andconnecting residents with services. These may occasionally take place during the evening or onweekends.• Provides case management, including assessing client needs, developing service plans,coordinating referrals, and monitoring progress.• Assists clients with applications and documentation needed to access benefits and communityresources.• Follows up with clients and service providers to confirm access to services and address barriers toparticipation.Secondary Responsibilities:• Must present a professional image in conduct, attitude, and attire.• Satisfactory completion of mandatory trainings.• Additional duties as assigned.QUALIFICATIONSEducation and Experience:• Associate’s degree in human services, social sciences, or related field.CAO of WNY, Inc. is an equal opportunity employer.• One (1) year experience in related field.OR• High School Diploma• Three (3) years’ experience in related field.Skills and Abilities:• Strong commitment in maintaining confidentiality.• Proficient in Microsoft Office Suite• Ability to read and interpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals.• Ability to write reports and correspondence.• Ability to speak effectively in front of small and large groups.• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, andpercentages.• Ability to solve practical problems.• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.• Must be sensitive to the needs of low-income individuals and families• Ability to develop and maintain relationships with area residents and community resourceorganizations.Physical Demands:• Regularly required to speak and hear.• Frequently required to walk and occasionally stand and sit.• Must have use of hands to finger, handle, feel, and reach with hands and arms.• Vision abilities required include focus, peripheral, and depth perception.• Must be able to lift/move up to 25 pounds.• Occasionally exposed to outdoor weather conditions.• Noise level is moderate.• These physical requirements are representative but not exhaustive.Application Requirements:• Physical examination record or pass physical examination by a CAO physician• Valid NYS Driver’s License and proof of motor vehicle insurance coverage• Completion of the following documents:o CAO Employment applicationo NYS SCR Clearance Form with acceptable clearanceo Criminal Record Certification and free of criminal convictions of crimes against children(misdemeanor or felony)o Fingerprinting required.o Release for Reference ChecksTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essentialjob functions.