3rd Shift Weekend Transportation Specialist

JobTarget, LLC; Anderson (IN); On-site; USD 1 - 2; Full time

Job summary

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. is seeking a Transportation Specialist to join the customer service team.

You will own the freight process from order creation to tracking, coordinating with carriers and customers, and proactively solving issues to meet customer expectations. Ideal candidates have a High School Diploma or GED and, preferably, a college degree or at least one year in transportation or customer service.

Qualifications

• High School Diploma or GED required.
• College degree and/or 1 year of transportation and customer service experience.
• Must have strong written and verbal communication abilities.
• Must be able to work in a high stress environment with changing priorities.
• Professional demeanor and positive attitude.

Responsibilities

• Manage customer relationships through multiple channels in the order process.
• Create and track orders and coordinate with carriers and customers.
• Facilitate clear communication between carriers and customers.
• Organize and track freight on an established schedule.
• Escalate events through management channels as needed.
• Provide hands-on support during peak times or staff absence.
• Contribute to best practices across field office networks.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

College degree or 1 year experience in transportation/customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC.

Job Description:Transportation Specialist

Department: 3PL Job Status: Full Time Reports To: Logistics Manager

POSITION SUMMARY

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Retain working knowledge of transportation systems after initial training
• Initiate contact with carriers and customers when appropriate
• Facilitate complete and thorough communication between carriers and customers
• Organize and track freight on an appropriate time schedule
• Effectively communicate an and escalated events through management channels
• Compose office appropriate communication through a variety of media
• Continue proactive solutions within the network
• Provide hands on support during the absence of other team members or during peak times
• Work with peers to develop best practices that are shared across all field office networks
• Adapt to a changing process, while working towards standardization

EDUCATION:

High School Diploma or GED required. College degree and/or 1 year of transportation and customer service experience.

EXPERIENCE:

Must have strong written and verbal communication abilities as well as excellent problem analysis skills. Must be able to work in a high stress environment with the ability to adjust to continuous changing priorities. Must be professional with a positive attitude.

SUPERVISORY RESPONSIBILITIES:

None

COMPUTER SKILLS:

Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary.

OTHER REQUIREMENTS:

Solid work history and willingness to successfully function in a team environment.

WORK ENVIRONMENT:

This position is an office position.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

3rd Shift | Friday - Sunday | 7PM - 7AM