3rd Shift - Support Specialist Entry Level

Integrated Systems Corp.; Mequon (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Profit sharing

Fitness facility

On-site office

Job summary

ISCorp seeks an Associate Support Specialist for the 3rd Shift/overnight in Mequon, Wisconsin. The role provides front-line technical support to internal users and external clients, troubleshooting issues and handling tickets to ensure uptime and client satisfaction.

Ideal candidates will have an associate degree in IT or a related field and 1–2 years of help desk experience, plus familiarity with Windows, Mac, Active Directory, and Group Policy.

Qualifications

• Associate degree or equivalent experience required.
• 1–2 years in a help desk or technical support environment.
• Familiarity with Windows and Mac operating systems; Active Directory & Group Policy fundamentals.
• Strong analytical and troubleshooting skills; excellent verbal and written communication.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Serve as first point of contact for support inquiries via phone, email, or chat.
• Manage and prioritize help desk tickets per SLAs.
• Troubleshoot access, software, and network issues.
• Escalate complex issues to senior or specialized teams.
• Document interactions and resolutions in the ticketing system.
• Assist in writing and maintaining user guides and training materials.
• Contribute to knowledge base articles.
• Maintain timely, accurate, courteous service delivery.
• Participate in team meetings and continuous improvement initiatives.

Education

Associate degree in IT / Computer Science or related field

1–2 years help desk/technical support experience

Tools

Windows

MacOS

Active Directory

Group Policy

Remote support tools

TCP/IP / DNS / DHCP

Virtualization / Cloud basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3rd Shift - Support Specialist Entry Level

Full Time 30-39 Hours Mequon, WI, US

5 days ago Requisition ID: 1012

Salary Range: $45,000.00 To $55,000.00 Annually

ISCorp Job Description

Job Title:

Associate Support Specialist - 3rd Shift/ overnight

Department / Reports To:

Support| Reports to: Deana Taylor

Job Summary

The Associate Support Specialist provides front-line technical support to ISCorp’s internal users and external clients, ensuring a high level of service and responsiveness. This position is responsible for troubleshooting, help desk support, and escalating issues when appropriate to maintain system uptime and client satisfaction. The role requires strong communication, organization, and problem-solving skills with a customer-first mindset.

Key Responsibilities

• Serve as the first point of contact for all incoming support inquiries via phone, email, or chat.
• Manage and prioritize help desk tickets in accordance with established service level agreements.
• Troubleshoot user issues related to systems access, software functionality, and network connectivity.
• Escalate complex issues to senior team members or specialized support teams as necessary.
• Document support interactions and resolutions in the ticketing system.
• Assist in writing, editing, and maintaining user guides and training materials.
• Contribute to knowledge base articles to support internal and client use.
• Maintain a strong focus on timely, accurate, and courteous service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 1–2 years of experience in a help desk or technical support environment.
• Familiarity with:
• Windows and Mac operating systems
• Active Directory and Group Policy fundamentals
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple requests while maintaining attention to detail.

Preferred Qualifications

• Experience with remote support tools and service desk software.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Exposure to virtualization or cloud environments.
• Previous customer service experience in a technical environment.

Key Skills & Attributes

• Customer-focused and approachable demeanor.
• Strong problem-solving and critical-thinking abilities.
• Effective communication across technical and non-technical users.
• Ability to remain calm and professional under pressure.
• Team-oriented and eager to learn new technologies.
• Organized and self-motivated, with a commitment to follow through.

ISCorp offers a competitive salary and a full benefits package, including health, dental, 401(k), and profit sharing. Our Mequon headquarters provides a collaborative office environment with minimal travel requirements and an in-house fitness facility available to employees.

About ISCorp

With headquarters in Mequon, Wisconsin, ISCorp serves customers around the world. We deliver secure, private cloud solutions that support critical applications and data processing for a wide range of industries. Our focus is on exceeding customer expectations through technical excellence, innovation, and outstanding service.