3rd Shift Shelter Care Specialist

UMOM New Day Centers; Phoenix (AZ); On-site; USD 26,000 - 28,000; Full time

Job summary

UMOM New Day Centers in Phoenix is seeking a Shelter Assistant for the 3rd shift to support a 24/7 shelter program, ensuring safety, health, and well-being of participants. This role promotes a trauma-informed care environment and collaborates with leadership and case management.

The position requires a High School diploma or GED, 1 year of social services experience preferred, and basic computer skills (Word, Excel, Outlook). Must be able to lift 20 pounds and pass background checks.

Qualifications

• High School or GED Diploma, preferred
• One year of professional experience in social services preferred
• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with applications including Microsoft Word, Excel and Outlook

Responsibilities

• Provides friendly customer service to participants, volunteers, guests, and UMOM team members.
• Answers all phone calls and transfers to the appropriate person or department.
• Provides answers, when possible, to questions regarding programs offered by UMOM to participants, volunteers, guests, and UMOM team members.
• Offers support, assistance, and encouragement to all participants in shelter by helping to meet immediate basic needs.
• De-escalates conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
• Assists with receiving donations, facility clean-up, submission of work orders, and assists with events.
• Supports participants in understanding and following the program expectations and policies, providing written documentation when appropriate.
• Engages participants when appropriate to connect them with resources and case management.
• Monitors shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
• Conducts room checks and room searches for health and safety of shelter site.
• Monitors participants move-outs.
• Provides hygiene supplies, personal mail and packages to participants, and document when appropriate.
• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.
• Other duties as assigned by leadership and/or executives.

Skills

Customer service

Conflict de-escalation

Safety awareness

Education

High School or GED Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

UMOM New Day Centers in Phoenix is seeking a Shelter Assistant for the 3rd shift to support a 24/7 shelter program, ensuring safety, health, and well-being of participants. This role promotes a trauma-informed care environment and collaborates with leadership and case management.

The position requires a High School diploma or GED, 1 year of social services experience preferred, and basic computer skills (Word, Excel, Outlook). Must be able to lift 20 pounds and pass background checks.