Night Shelter Services Specialist

ACCESS, Inc.; Akron (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Flexible schedule

Job summary

ACCESS, Inc. is seeking a Resident Services Specialist for the 3rd shift (11:00pm–7:00am) to ensure safety and order within the shelter environment.

The role involves supervising residents, coordinating with support staff, and enforcing residence policies with compassion and discretion. Qualifications include experience in social services or health care, strong communication, crisis management, and reliability.

Qualifications

• Mature, responsible individual with experience in social services or health care.
• Excellent skills in crisis management, listening, verbal and written communication, and maintaining professional boundaries.
• Must be available for shifts 3:00pm-11:00pm.
• Reliable transportation required.

Responsibilities

• Maintain safety and security of residents and facility.
• Complete building checks and document completion.
• Conduct required house checks and ensure proper logs.
• De-escalate potentially volatile situations per policy.
• Maintain telephone coverage and monitor security cameras.
• Interact professionally with residents, staff, visitors and guests.
• Follow all agency policies and procedures and complete shift log entries.

Skills

Crisis management

Active listening

Verbal communication

Written communication

Professional boundaries

Conflict resolution

Computer skills

Transportation

Education

High school diploma

Job description

ACCESS, Inc. is seeking a Resident Services Specialist for the 3rd shift (11:00pm–7:00am) to ensure safety and order within the shelter environment.

The role involves supervising residents, coordinating with support staff, and enforcing residence policies with compassion and discretion. Qualifications include experience in social services or health care, strong communication, crisis management, and reliability.