Front Desk / Concierge

KW Property Management LLC; Columbus (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

KW Property Management LLC in Columbus, OH is seeking a Concierge to anticipate residents' needs and deliver five-star service in a luxury community. You will greet guests, assist management, coordinate special requests, and provide local recommendations.

This full-time, on-site role requires strong communication, discretion, and a professional demeanor. You may work early mornings, late nights, and weekends, with travel locally as needed; training and support are provided.

Qualifications

• High School Diploma required; AA/BA preferred.
• Experience in hospitality industry is beneficial.
• Excellent communication skills, both verbal and written.
• Must be creative and capable of delivering luxury experiences.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Assist front office manager with training new team members.
• Ensure resident needs are met: provide directions, restaurant suggestions, and travel arrangements.
• Coordinate special events or projects as assigned.
• Provide information on local area and sightseeing options.
• Perform concierge services with integrity and professionalism.

Skills

Guest greeting

Customer service

Communication

Hospitality

Education

High School Diploma

AA/BA preferred

Tools

MS Office

Job description

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests in a friendly and courteous manner.
• Assist front office manager with training new team members
• Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
• Coordinate special events or special projects as assigned.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
• Respect all residents’ privacy, information, perspective, priorities, times, and resources.
• Establish relationships with local merchants and service providers.
• Maintain a warm and friendly demeanor at all times.
• Communicate with residents and guests concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items; keep a log of lost and found items.
• Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.

Customer/Client Focus.

Discretion.

Initiative.

Leadership.

Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department.

This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

/

This position is full time and regularly requires early morning, late night and weekend shifts.

Travel is primarily local during the business day.

• High School Dipolma. AA or BA strongly preferred
• Minimum 2 years experience working in the hospitality industry in similar role
• Knowledgeable with computers software programs commonly used in the industry.
• Must have excellent communication skills; verbal and written to convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Employee reports to the Association Manager of the community.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Skills

Preferred

Problem Solving

Novice

Strong work ethic

Advanced

MS Office

Intermediate

Behaviors

Preferred

Loyal

Shows firm and constant support to a cause

Team Player

Works well as a member of a group

Motivations

Preferred

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.