3rd Shift Concierge

Resort Lifestyle Communities; Hilliard (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid Time Off

401(k) with employer match

Payable benefit stipend/benefits

Job summary

Resort Lifestyle Communities seeks a 3rdShift Concierge to keep our community secure and pristine overnight. You’ll stay alert, tackle tasks, and respond swiftly to emergencies, ensuring the grounds and facilities are ready for the next day.

A helpful, dependable attitude helps you create peace of mind for residents and guests. You will greet residents, manage calls, assist with room-service requests, and support operations while maintaining a high standard of cleanliness and safety throughout

Qualifications

• At least 21 years old with a valid driver's license and clean driving record.
• High school diploma or GED.
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience and professional appearance.

Responsibilities

• Maintain exceptional cleanliness throughout the community, including restrooms and common areas.
• Respond quickly to emergencies and monitor resident call systems.
• Support safety by monitoring building systems and following emergency protocols.
• Assist with administrative tasks such as room-service requests and scheduling transportation.
• Greet residents and guests, handle calls professionally, and provide courteous valet services.

Skills

Customer service experience

Attention to detail

English proficiency

Team-oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

As the 3rdShift Concierge, you’ll keep our community secure and running smoothly overnight. You’ll stay alert, tackle tasks to keep the community spotless, and respond quickly to any situation, including emergencies. Every shift ends with the community ready for a great day ahead. If you’re dependable, find joy in helping others, and create peace of mind, this role is perfect for you.

Key Responsibilities

• Maintain exceptional cleanlinessthroughout the community. This includes vacuuming, sweeping, mopping, operating the floor scrubber, maintaining the indoor pond, refreshing restrooms and the bistro, sanitizing high‑touch surfaces, rolling silverware, emptying waste baskets, dusting, replenishing ice, cleaning the coffee and ice cream machines, caring for the salad bar, and ensuring all shared spaces and furnishings are tidy, stocked, andready for the day ahead.
• Respond calmly and quickly to emergencies,monitorresident call systems, and coordinate with emergency responders as needed.
• Support community safety by monitoring building systems(including fire alarms), following emergency protocols, and guiding residents during fires or severe weather events.
• Assistwith administrative supportbytaking room‑service requests, selling meal tickets, distributing menus, completing porch drops, scheduling transportation, andmaintainingorganized records.
• Support community operationsby walking the community, proactivelynoticingand reporting concerns,assistingwith event setup, and providing responsible alcohol service during gatherings.
• Create memorable first impressionsbygreeting residents, families, and guests, answering calls with professionalism,anticipatingneeds before they arise, andoffering courteous valet services to residents and visitors.
• Welcome new residentsby introducing yourself whenever youseethem.

What We’re Looking For

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday-Monday 11:00pm to 7:30am while staying present and alert for the entire shift.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready to Support with Heart?

Bring yourservantheart to a place that feels like family.

EOE/ADA