2nd Shift Concierge

Resort Lifestyle Communities; Town of Florida (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefit stipend

Health, Dental, Vision coverage

Life Insurance

Disability insurance

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities in New York is seeking a friendly 2nd Shift Concierge to welcome residents, families, and guests, answer phones, and provide hands-on front desk support.

You’ll handle valet parking, coordinate guest services, assist with room reservations and dining requests, monitor safety systems, and help maintain a warm, secure community environment. This is an on-site role requiring a high school diploma and a valid driver's license.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Ability to communicate effectively in English.

Responsibilities

• Greet residents, families, and visitors and answer phones.
• Perform valet parking and assist with guest services.
• Respond to emergencies and monitor safety systems.
• Coordinate transportation and manage guest suite reservations.
• Assist with room service, dining coverage, and events.
• Maintain a clean, secure front desk and common areas.
• Support operations and ensure compliance with alcohol service rules.

Skills

Customer service experience

English communication skills

Microsoft Office (Outlook, Word, Excel

Valet parking

Teamwork oriented

Adaptable and flexible

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About The Role

As the 2nd Shift Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you’ll serve as the point of contact at the front desk, you’ll also be on your feet providing support wherever is needed.

What We’re Looking For

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday-Monday 3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.

Key Responsibilities

• Create a positive first impression by performing valet parking services for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Benefits For Full-Time Employees

• Competitive compensation and benefits
• Access your pay anytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready to Support with Heart?

Bring your servant heart to a place that feels like family.

EOE/ADA

#urgent