3rd Key Holder

ZippyApp - Recruitment Marketing; Fairfield (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

ZippyApp - Recruitment Marketing is seeking a 3rd Key Holder to establish and maintain excellent customer service while overseeing store operations to maximize sales and profitability. The role includes inventory/expense control, HR tasks, and supervising staff.

Responsibilities include interviewing applicants, conducting performance appraisals, corrective actions, stocking, nightly closing, and ensuring a customer-friendly, knowledgeable environment.

Qualifications

• Ability to be patient and friendly with customers and associates.
• Ability to handle several jobs at once.
• Ability to cope with stress in a professional manner.
• Ability to perform Cashier and Carryout skills.
• Ability to make reasonable judgments.
• Ability to work various hours as needed or scheduled.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Basic computer and office skills.
• Ability to communicate verbally, write, and reading in English.

Responsibilities

• Establish and maintain customer service office; respond to questions and complaints.
• Investigate customer injuries.
• Investigate Worker’s Comp injuries.
• Provide outstanding customer service in a friendly environment.
• Conduct interviews of qualified applicants.
• Perform timely performance appraisals of associates.
• React to performance issues with corrective action.
• Supervise associates daily duties.
• Assist with stocking and facing the store.
• Perform nightly closing of the store.
• Handle other responsibilities assigned by manager.
• Supervise cashiers and carry-outs (20-50 associates).
• Work environment involves regular retail store operations and occasional travel.

Skills

Customer service

Communication

Multitasking

Leadership

Cash handling

Problem solving

English fluency

Job description

A 3rd Key Holder is responsible for establishing and maintaining customer service, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

Requirements/Responsibilities

• Ensure the customer service office is operated properly responding to customer questions and complaints effectively. Other jobs at customer service office include are: money order printing, Western Union transactions, and handling United Parcel Mailing Service, UPMS.
• Ensures that investigations of customer injuries are handled properly.
• Ensures that investigations of Worker’s Comp injuries are handled properly.
• Ensure that each customer receives outstanding Customer Service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.
• Performs interviews of qualified applicants.
• Conducts timely performance appraisals of associates.
• Consistently reacts to performance issues with corrective action.
• Supervise associates daily duties.
• Assists with stocking of product and facing the store.
• Perform all duties associated with nightly closing of the store.
• Any other responsibilities assigned by manager.

Supervisory/Managerial Responsibility:Primary: Cashiers and Carry-outs, 20-50 associates.Secondary: Subordinates of other Departments, 10-50 associates.

Work Environment:Regular retail store environment with occasional travel, required at regular intervals, the ability to lift at least 50lbs., environment is fast paced with strong emphasis on excellent customer service and fair and lawful treatment of associates.

Knowledge, Skills And Abilities Required At Entry

• Ability to be patient and friendly with customers and associates.
• Ability to handle several jobs at ounce.
• Ability to cope with stress in a professional manner.
• Ability to perform Cashier and Carryout skills.
• Ability to make reasonable judgments.
• Ability to work various hours as needed or scheduled.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Basic computer and office skills.
• Ability to communicate verbally, write, and reading in English.

Knowledge, Skills And Abilities Required For Full-Performance

• Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Knowledge and dedication to adhere to all current policies and procedures.
• Knowledge of store layout.
• Knowledge of register program.