3PL Operations Supervisor

CTK USA INC; California; On-site; USD 65,000 - 90,000; Full time

Job summary

CTK USA INC. seeks a 3PL Operations Supervisor to lead warehouse activities across multiple client accounts. You will oversee shift staff, manage workflow, and ensure KPI and SLA performance while driving root-cause analysis and corrective actions.

You will support onboarding, SOP maintenance, and safety compliance in a fast-paced, multi-shift environment, with emphasis on collaboration and process improvement.

Qualifications

• 3+ years in a 3PL warehouse or fulfillment center.
• 1–2 years in a supervisory role.
• Experience managing multiple client accounts in a shared 3PL warehouse.
• Experience handling client escalations and communicating operations to clients.

Responsibilities

• Supervise 3PL Operations Leads and warehouse staff on your shift; provide direction and feedback.
• Manage shift workflow across receiving, putaway, replenishment, pick/pack/ship, and returns.
• Build schedules and plan staffing by client and function based on forecasted volumes.
• Own shift KPIs and SLAs; react to performance gaps and coordinate corrective actions.
• Lead root-cause analysis for mis-picks, mis-ships, and inventory discrepancies; implement CAPAs.
• Oversee inventory control, cycle counts, and reconciliation in the WMS.

Skills

3PL experience

Supervisory experience

WMS experience

RF technology

Microsoft Excel

Education

BS/BA in logistics or related field

Tools

WMS software

RF scanners

Job description

About CTK USA

CTK USA INC. is a leading partner for e-commerce businesses, providing end-to-end logistics and fulfillment services across diverse industries and customers. We help merchants focus on building their brand and reaching their next level of growth through multi-channel order fulfillment services and e-commerce management software.

About the Role

As our 3PL Operations Supervisor, you'll run third-party logistics (3PL) warehouse operations for an assigned shift, leading our 3PL Operations Leads and their teams across multiple client accounts. You'll own shift performance against warehouse KPIs and client service level agreements (SLAs), drive root-cause analysis and corrective action, support new client onboarding, and keep the operation safe, compliant, and efficient.

What You'll Do

Shift leadership and planning

• Supervise 3PL Operations Leads and warehouse staff on your shift, giving direction and constant feedback and communicating company goals.
• Manage shift workflow across client accounts, including receiving, putaway, replenishment, pick/pack/ship, and returns.
• Build team schedules, delegate tasks, and plan staffing by client and function based on forecasted and actual volumes, priorities, and cut-off times.

Performance, clients, and quality

• Own shift results for warehouse KPIs and client SLAs, such as order accuracy, on-time shipment, dock-to-stock time, inventory accuracy, and productivity, and act when performance falls short.
• Serve as the shift's escalation point for client operational issues, and communicate exceptions, delays, and resolutions to clients and internal account teams.
• Lead root-cause analysis of mis-picks, mis-ships, inventory discrepancies, damages, and SLA misses, and follow through on corrective and preventive actions.
• Oversee inventory control for the shift, including cycle counts, discrepancy research, and reconciliation in the WMS.

Process, onboarding, and SOPs

• Identify, recommend, and implement process improvements that raise accuracy, productivity, and space utilization.
• Support new client onboarding by setting up workflows, writing and updating standard operating procedures (SOPs), and training staff on client-specific requirements.
• Maintain and enforce SOPs so the team follows them consistently.

People, safety, and reporting

• Assess and coach Leads and staff, set goals, and identify areas for improvement.
• Oversee training for new hires and Leads on their roles, WMS processes, and safety standards.
• Give HR input on hiring, performance evaluations, and employee relations.
• Ensure compliance with workplace safety policies and regulations, including safe equipment operation, housekeeping, and incident reporting.
• Prepare and present shift performance, KPI/SLA, and exception reports to management.

What We're Looking For

• 3+ years of experience in a third-party logistics (3PL) warehouse or fulfillment center environment, including at least 1-2 years in a supervisory role (required).
• Experience managing operations for multiple clients in a shared 3PL warehouse, with accountability for client SLAs and KPIs.
• A demonstrated ability to supervise team leads and staff, build schedules, and coach and evaluate performance.
• Experience handling client escalations and communicating operational issues to clients and management.
• Experience with root-cause analysis, corrective action, and continuous process improvement.
• Thorough knowledge of receiving, putaway, pick/pack/ship, shipping, inventory management and control, logistics, and warehouse operations.
• Working knowledge of warehouse safety practices and regulations.
• Strong attention to detail and business analysis skills, with a track record of executing company standards successfully.
• Clear communication with people at all levels of the organization and with external clients.
• A proven record of maintaining quality, service, and client relationships in a fast-paced, team-oriented, multi-shift environment.
• Hands-on experience with warehouse management systems (WMS) and RF technology, plus strong MS Excel, Word, and Outlook skills.
• Ability to pass E-Verify and a background check.

Nice to Have

• Experience writing or maintaining SOPs and supporting new client onboarding.
• BS/BA degree in logistics, supply chain management, or business administration (equivalent experience is accepted).

Physical Requirements

• Work on-site in a warehouse environment where noise is usually low to moderate.
• Regularly talk and listen, and frequently use your hands to handle objects, tools, and controls.
• Occasionally stand, walk, sit, and reach with your hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Close vision, distance vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CTK USA INC. is an Equal Opportunity Employer and a drug-free workplace, and complies with ADA regulations as applicable.