3LS Quality Engineer

HP; Spring (TX); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance (long/short term)

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4–12 weeks)

Holidays (11)

Paid vacation and sick leave

Job summary

HP is seeking a 3LS Engineer to act as the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex issues escalated from global customer support.

The role requires expert-level system-level debugging across hardware, OS, drivers, firmware, and applications, leading deep root cause analysis and delivering scalable, permanent solutions that improve product quality and reliability.

Qualifications

• Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering or related field.
• 5+ years of quality engineering/relability/system debugging experience.
• Experience at enterprise scale with OEM/ODM ecosystems and silicon vendors.
• Certifications such as Microsoft Windows Client/Server or CompTIA A+.
• Experience analyzing system logs and kernel/user-mode dump files.

Responsibilities

• Resolve highly complex issues escalated from global customer support.
• Lead root-cause investigations and implement permanent scalable fixes.
• Partner with R&D, ODMs, vendors, and product engineering.
• Communicate findings clearly to executives and teams.

Skills

Advanced diagnosis

WinDbg

Windows internals

PC hardware issues

BIOS/UEFI

OS internals

Drivers/firmware

PowerShell

Executive communication

Investigation leadership

High-pressure work

System logs analysis

Education

Engineering degree (B.S./M.S.)

5+ years engineering experience

OEM/ODM experience

Windows certifications (e.g., MS)

CompTIA A+ certification

Tools

WinDbg

Windows Performance Analyzer

Job description

Description -

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

Description -

The 3LS Engineer is the highest technical escalation authority, partnering with R&D, ODMs, vendors, and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications. The Principal Engineer drives deep root cause analysis, enforces structured problem-solving methodologies, and delivers scalable, permanent solutions that improve overall product quality and reliability.

Required Skills

• Advanced diagnostic and analytical skills for complex, cross-domain technical issues
• Expert use of debugging tools: WinDbg, Windows Performance Analyzer (WPA).
• Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)
• Deep understanding of system architecture: BIOS/UEFI, OS internals, drivers, firmware interactions
• Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools
• Ability to independently lead investigations with minimal direction
• Strong written and verbal communication skills for both technical and executive audiences
• Ability to operate effectively under high-pressure, high-ambiguity conditions

Education & Experience

• Bachelor’s or Master’s degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).
• 5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.
• Demonstrated experience operating at a principal or enterprise‑level scope, influencing strategy beyond a single product or team
• Experience working with OEM/ODM ecosystems and silicon vendors
• Certifications such as Microsoft Windows Client/Server, CompTIA A+, or equivalent
• Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

The pay range for this role is $105,050 to $130,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -
Engineering

Schedule -
Full time

Shift -
No shift premium (United States of America)

Travel -
25%

Relocation -

Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"