3D Print Technician

Raise3D Technologies; Stafford (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Raise3D Technologies is seeking a skilled and customer-focused 3D Printing Technician to join our Technical Support team in Stafford, Texas. You will diagnose technical issues, repair and maintain industrial-grade 3D printers, and provide remote and on-site customer training.

The ideal candidate has strong mechanical aptitude, troubleshooting skills, integrity, and a genuine interest in 3D printing. Compensation may be reviewed after training based on performance and business needs.

Qualifications

• Bachelor’s degree or higher in engineering or a related technical field.
• Strong mechanical aptitude and hands-on troubleshooting ability.
• Strong customer-service skills and a professional, solutions-oriented approach.
• Excellent verbal and written communication skills.
• Familiarity with 3D printers and their operation.
• Ability to diagnose technical problems, identify root causes, and communicate solutions clearly.
• Ability to manage multiple priorities and work independently with limited supervision.
• Ability to work effectively in a collaborative team environment.

Responsibilities

• Provide professional remote and on-site technical support for Raise3D industrial-grade 3D printers.
• Install, maintain, troubleshoot, and repair 3D printers and related equipment.
• Troubleshoot printing issues involving different materials, applications, and operating conditions.
• Maintain accurate service records, customer communications, repair notes, and technical reports in the company’s designated systems.
• Collaborate with Sales, Operations, Engineering, and other internal teams to resolve customer issues.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Familiarity with 3D printers

Root cause diagnosis

Education

Bachelor’s degree in engineering

Tools

CRM systems

Service-ticketing

Job description

Raise3D Technologies is seeking a skilled and customer-focused 3D Printing Technician to join our Technical Support team in Stafford, Texas.

This position is ideal for someone with strong mechanical aptitude, troubleshooting skills, integrity, and a genuine interest in 3D printing. The technician will support customers throughout the product lifecycle by diagnosing technical issues, repairing and maintaining industrial-grade 3D printers, and providing remote and on-site customer training.

We offer competitive compensation, comprehensive benefits, hands-on training, and the opportunity to work with advanced additive-manufacturing technology. Compensation may be reviewed following successful completion of the training period based on individual performance and business needs.

Raise3D is a global provider of professional and industrial additive-manufacturing solutions. We develop reliable 3D printers, materials, software, and services that help customers improve product development, production, education, and flexible manufacturing.

Our customers include entrepreneurs, educational institutions, small and medium-sized businesses, resellers, and global organizations. With teams and operations across the United States, Europe, and Asia, we are committed to technical innovation, product quality, and long-term customer success.

Quality and customer satisfaction are central to everything we do.

Duties and Responsibilities

• Provide professional remote and on-site technical support for Raise3D industrial-grade 3D printers.
• Install, maintain, troubleshoot, and repair 3D printers and related equipment.
• Troubleshoot printing issues involving different materials, applications, and operating conditions.
• Maintain accurate service records, customer communications, repair notes, and technical reports in the company’s designated systems.
• Collaborate with Sales, Operations, Engineering, and other internal teams to resolve customer issues.

Required Qualifications

• Bachelor’s degree or higher in engineering or a related technical field.
• Strong mechanical aptitude and hands-on troubleshooting ability.
• Strong customer-service skills and a professional, solutions-oriented approach.
• Excellent verbal and written communication skills.
• Familiarity with 3D printers and their operation.
• Ability to diagnose technical problems, identify root causes, and communicate solutions clearly.
• Ability to manage multiple priorities and work independently with limited supervision.
• Ability to work effectively in a collaborative team environment.

Preferred Qualifications

• Previous experience with 3D printing, additive manufacturing, CNC equipment, robotics, electronics, or other technical equipment.
• Previous technical-support, field-service, equipment-repair, or customer-support experience.
• Experience with FFF/FDM, and/or SLS 3D-printing technology.
• Experience using ticketing, CRM, or service-management systems.