340B SaaS Implementation Lead

Cigna Group; EUA; Teletrabalho; USD 88 000 - 146 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus plan

Comprehensive benefits

Resumo da oferta

The Cigna Group is seeking a Senior Implementation Manager to lead SaaS onboarding projects for Evernorth/Verity software, coordinating data feeds, configuration, training and stakeholder communications for a smooth live transition.

You will mentor teammates and partner with Sales, Product, and Account teams to drive project success in a fast-paced environment. Strong Excel and MS Office skills are essential along with 3+ years in customer-facing software implementations.

Qualificações

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
• 3+ years in a customer-facing technology implementation and project management, SaaS preferred.
• Experience in 340B and/or pharmacy operations desired.
• Project management experience, PMP certification desired.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
• SalesForce or similar CRM experience a plus.

Responsabilidades

• Drive and manage multiple implementation projects from initial engagement through planning, execution, and launch.
• Develop and manage relationships with customer project contacts to understand their 3408 program and data requirements.
• Manage accurate customer data assessment, setups, wholesaler integration, and software configurations.
• Provide thorough training on software functions to support ongoing workflow and transition to live state.
• Serve as primary Verity program contact and escalate to additional resources as needed.
• Coordinate with sales during transition from contract to implementation for a smooth kickoff.
• Facilitate communication and software demonstrations with stakeholders for critical path success.
• Manage project communication with internal and external C-suite stakeholders.
• Collaborate with Product Management, Development, Sales, Accounting and Account Management for optimal outcomes.
• Lead project transition to account management for ongoing support and education.
• Follow and contribute to improving workflows and participate in cross-department initiatives.
• Ensure internal documentation is up to date and create client-facing documentation.

Conhecimentos

Customer-facing project management

P/SaaS implementation

Data analysis & troubleshooting

Excel proficiency

Verbal & written communication

Prioritization & multitasking

CRM experience

Formação académica

BA/BS in business, healthcare, information systems or related field

Ferramentas

MS Office

SalesForce

Descrição da oferta de emprego

The Cigna Group is seeking a Senior Implementation Manager to lead SaaS onboarding projects for Evernorth/Verity software, coordinating data feeds, configuration, training and stakeholder communications for a smooth live transition.

You will mentor teammates and partner with Sales, Product, and Account teams to drive project success in a fast-paced environment. Strong Excel and MS Office skills are essential along with 3+ years in customer-facing software implementations.