340B Implementation Administrator - Verity Solutions

Cigna Group; United States; Remote; USD 88,000 - 146,000; Full time

Benefits offered by this job

Annual bonus plan

Comprehensive benefits

Job summary

The Cigna Group is seeking a Senior Implementation Manager to lead SaaS onboarding projects for Evernorth/Verity software, coordinating data feeds, configuration, training and stakeholder communications for a smooth live transition.

You will mentor teammates and partner with Sales, Product, and Account teams to drive project success in a fast-paced environment. Strong Excel and MS Office skills are essential along with 3+ years in customer-facing software implementations.

Qualifications

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
• 3+ years in a customer-facing technology implementation and project management, SaaS preferred.
• Experience in 340B and/or pharmacy operations desired.
• Project management experience, PMP certification desired.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
• SalesForce or similar CRM experience a plus.

Responsibilities

• Drive and manage multiple implementation projects from initial engagement through planning, execution, and launch.
• Develop and manage relationships with customer project contacts to understand their 3408 program and data requirements.
• Manage accurate customer data assessment, setups, wholesaler integration, and software configurations.
• Provide thorough training on software functions to support ongoing workflow and transition to live state.
• Serve as primary Verity program contact and escalate to additional resources as needed.
• Coordinate with sales during transition from contract to implementation for a smooth kickoff.
• Facilitate communication and software demonstrations with stakeholders for critical path success.
• Manage project communication with internal and external C-suite stakeholders.
• Collaborate with Product Management, Development, Sales, Accounting and Account Management for optimal outcomes.
• Lead project transition to account management for ongoing support and education.
• Follow and contribute to improving workflows and participate in cross-department initiatives.
• Ensure internal documentation is up to date and create client-facing documentation.

Skills

Customer-facing project management

P/SaaS implementation

Data analysis & troubleshooting

Excel proficiency

Verbal & written communication

Prioritization & multitasking

CRM experience

Education

BA/BS in business, healthcare, information systems or related field

Tools

MS Office

SalesForce

Job description

Summary: Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers. Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes. Mentors others to help educate and build strong 340B and Verity features knowledge.

Responsibilities:

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key stages and stakeholders of each project.
• Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data to develop clear, customized project approach and success factors around their implementation.
• Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success.
• Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances.
• Works with sales team when transitioning completed contracts to implementation stage to know sales expectations set, as well as key facts are communicated to kick off a smooth implementation project.
• Facilitates proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Manages project communication with internal and external C-suite stakeholders for all projects.
• Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of relevant project specifics.
• Leads the project transition process to account management to ensure proper support, education, and guidance as needed for ongoing account success.
• Follows project and procedural workflows, while contributing to improving those workflows based on learnings.
• Attends to other implementation or cross-departmental initiatives as assigned.
• Responsible for ensuring internal documentation is up to date and accurate.
• Assists with creating any needed internal and client facing documentation.

Qualifications:

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
• 3+ years in a customer-facing technology implementation and project management, SaaS preferred.
• Experience in 340B and/or pharmacy operations desired.
• Project management experience, PMP certification desired.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
• SalesForce or similar CRM experience a plus.

For this position, we anticipate offering an annual salary of 87,800 - 146,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.