$33.21/hour Operations Representative I

American Water; Shrewsbury (NJ); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k)

Stock purchase plan

Health insurance

Paid time off

Job summary

American Water in Shrewsbury, NJ is seeking an Operations Representative I to join a union team with a starting rate of $33.21 per hour.

You will handle costs analysis, budget tracking, service line installations, and record keeping while adhering to company policies and safety practices, emphasizing accuracy, clear communication, and customer service excellence.

Qualifications

• Detail-oriented with ability to prepare accurate records and documents.
• Strong verbal and written communication skills.
• Proficient with computer usage and data entry.

Responsibilities

• Complete Costs Analysis.
• Record and monitor budget expenses.
• Process mark-out requests per program.
• Update distribution system maps.
• Maintain database of statistical data for operations.
• Prepare service line installations and replacements.
• Prepare correspondence and documents.
• Respond to inquiries with professionalism to maximize customer service.

Skills

Attention to detail

Verbal communication

Written communication

Computer skills

Education

High School Diploma

Tools

MS Office

Job description

Job DescriptionJob Title: $33.21/hour Operations Representative I

Job DescriptionJob Title: $33.21/hour Operations Representative I

Posting Start Date: 9/2/26

Job Description:

Job Information

Join a great company with an exciting Operations Representative opportunity in Shrewsbury, NJ.

This position is a union position with New Jersey American Water and the starting pay rate is $33.21 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

Work Schedule:Monday to Friday 7:30 a.m.to 4:00 p.m.

American Water employees also receive learning opportunities and work experiences to grow professionally.

Primary Role

The Operations Representative I must possess a general understanding of water utility field operations and a working knowledge of Company policies, procedures, and safety practices, as well as federal, state, and local regulations applicable to area of responsibility.

The individual must be detail-oriented and capable of preparing accurate records and documents.

The Operations Representative I must possess strong verbal and written communication skills and be capable of operating a computer keyboard with speed and accuracy.

Key Accountabilities

• Complete Costs Analysis.
• Record and monitor investment and maintenance budget expenses.
• Process mark-out requests in accord with Underground Facility Mark-Out Program.
• Update distribution system maps.
• Maintain database related to the entry of statistical data regarding the operation of the transmission and distribution system in addition to departmental records.
• Prepare and schedule service line installations and replacements.
• Prepare correspondence and documents.
• Respond to inquiries accurately and professionally and, when necessary, involve the appropriate individuals to resolve customer and Company-related issues and to achieve the highest level of customer service in all areas of assigned responsibility.

Experience/Education

H.S. Diploma or equivalent

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented